The Trip Master Blog

What NEMT Brokers are Operating in my Area?

June 17, 2019

If you’re in the world of paratransit, you already know why transportation brokers are so important for business. Just like paratransit and NEMT organizations themselves, brokers come in radically different sizes. Some are hyper-local, others are regional, and others are international in scope; there are, of course, advantages and… Read More

Top Five Customer Service Tips for Transit Drivers

June 3, 2019

For public-facing industries like transportation services, good customer service makes a tremendous difference in loyalty and therefore ridership numbers. Whether the transit company is a small NEMT operation or a larger public organization, there are essential quality customer service traits that all transit agencies should consider to be pillars… Read More

How Do Public Transit Funding Sources Work with NEMT and Microtransit?

May 29, 2019

The popularity of microtransit in general, especially non-emergency medical transportation (NEMT), has continued to grow with America’s aging population alongside exciting advances in technology. With this growth comes new financial opportunities to enter the field or upgrade an existing fleet. Although private funding does exist--mostly in the form of… Read More

Starting a NEMT Operation? Here Are The 5 Things You Need to Know

May 20, 2019

Non-Emergency Medical Transportation (NEMT) is a steadily-growing part of America’s transportation economy, especially as the Baby Boomer generation ages. Today, the world of NEMT is also changing rapidly as emerging technologies open new ways to connect riders and providers. If you’re thinking of capitalizing on this wave, it’s important to… Read More

What type of support should you expect from your NEMT software provider?

May 13, 2019

Across America, NEMT providers are dealing with rising costs and complexity of operations for a variety of reasons. This means that picking the right NEMT software has never been more crucial. With so many software companies competing for your transit agency’s business, one good place to figure out which… Read More

The Truth About Switching NEMT Software Providers

May 6, 2019

As new technologies emerge and massive demographic shifts hit the American transit system at the same time, change is certainly in the air for providers. To keep up with an evolving market, it’s time for all paratransit providers to consider upgrading the software they use to dispatch and manage… Read More

What Is Microstransit And How Is It Affecting The Future Of NEMT?

April 29, 2019

Microtransit has been a buzzword in American transportation for several years, but what exactly does it mean? Microtransit is a “demand-responsive” form of transit with multi-person vehicles like minibusses. Essentially, this means that microtransit is a way to transport people that falls somewhere in the middle between on-demand rideshare… Read More

April Customer Spotlight: Healthy Start Medical Transport (Wilson, NC)

April 26, 2019

April is upon is and spring is officially here! This month, we’d like to recognize Healthy Start Medical Transportation out of Wilson, NC for their continued effort to provide better transit services to the citizens of Eastern North Carolina. Healthy Start is a privately owned, non-emergency medical and… Read More

The Search for Alternative Transportation for the Elderly

January 24, 2019

Recently, I have become concerned with my parents and their impending inability to drive. I fear this day will come soon. When it does, they will not want to depend on family and friends for transportation; they want to go out at their leisure and relying on loved ones will only… Read More