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October 14, 2019
As a non-emergency medical transportation (NEMT) provider, funding beyond ride-share reimbursement is a critical component of sustaining an efficient and growing public transportation operation. While Medicaid funds may be an important component of your business, additional funding—either through private equity or public/nonprofit grants—can help your operation flourish. If you’re a… Read More
September 24, 2019
What more than 30 years in NEMT and paratransit services have taught us about the future of public transportation More than 30 years ago, the CTS Software (TripMaster) team set its foundation in non-emergency medical transportation (NEMT) and paratransit services by providing American Disability Act (ADA) compliant transportation to… Read More
September 9, 2019
For anyone considering starting a NEMT or paratransit service, understanding the complex role of public and private funding sources is extremely important. Even if you haven’t yet decided what funding source is most appropriate for your needs, an informed choice can be made once all transit funding options are understood. … Read More
September 9, 2019
For proprietors of transit agencies that have chosen public funding and/or grants as their revenue source, doing thorough research has never been more important. While the NEMT and paratransit fields continue to experience steady growth, the number of organizations competing for transit funding dollars and grants has gown too. Read More
September 4, 2019
When it comes to the increasingly competitive world of microtransit, paratransit, and NEMT provision, there are plenty of things your organization can do to make sure that the bottom line is solid and you remain competitive. While making sure you have great dispatch software, a solid understanding… Read More
September 4, 2019
We truly have some amazing customers and we are so thankful for each one of them! This month, we’re excited to spotlight the outstanding (and award-winning) work of Allendale County Office on Aging, in South Carolina. The Allendale County Office on Aging provides programs and services at the senior… Read More
August 26, 2019
If you’re starting up (or growing) an NEMT business or Paratransit company, you might already be familiar with the differences between the public and private funding landscapes. There are important choices you must make when it comes to deciding how your organization is going to cover its operating expenses. Read More
August 5, 2019
Advances in technology continue to shake up the NEMT/paratransit industry. If you’re looking to enter the field with your own transportation business or to expand existing operations, it’s crucial to keep up with the continuously evolving world of microtransit. For example, as transit companies and organizations have embraced digital… Read More
July 30, 2019
If you’re looking to enter the field or expand operations as a NEMT provider, it’s important to keep up with industry changes and trends. Besides making sure you’ve chosen the best software and your drivers are providing the best customer service, you need to understand the biggest… Read More
July 22, 2019
If you’re looking to start an NEMT or paratransit business, you’ve probably already read about everything from marketing strategies to customer service tips. Getting contracts is an important part of starting and growing your business. Make sure you’re ready with this article, then it’s time to start… Read More
July 15, 2019
The market for NEMT and other forms of microtransit is hot right now. If you’re looking to enter the space or expand your current operations, it’s important to set your business apart from the competition in an increasingly popular field. Although operating a successful NEMT business depends on everything from… Read More
July 9, 2019
If you’re starting a new NEMT or paratransit business--or you’re just looking to expand service you’re already offering--you probably already know how important scoring a big contract can be for your business. That being said, if you want more background on starting your own transit company, including why contracts… Read More
July 2, 2019
Whether you’re looking to grow your existing NEMT or Paratransit service or start a new company from scratch, these ten marketing tips will give you a good idea of where to begin when it comes to getting your organization’s name out! Although marketing is an important part of NEMT/Paratransit… Read More
June 25, 2019
With the baby boomers getting older and mobile technology developing at a fast pace, the world of NEMT (non-emergency-medical-transport), paratransit, and other microtransit options is getting bigger by the day. If you’re looking to take advantage of this market to start your own provider service, you’ll need a thorough understanding… Read More
June 17, 2019
If you’re in the world of paratransit, you already know why transportation brokers are so important for business. Just like paratransit and NEMT organizations themselves, brokers come in radically different sizes. Some are hyper-local, others are regional, and others are international in scope; there are, of course, advantages and… Read More
June 10, 2019
In the world of transit dispatch and operation, organizations and agencies are increasingly relying on complex software to get the job done. This makes choosing the right software more critical than ever. While important elements like quality customer service should play a central part in deciding which program… Read More
June 3, 2019
For public-facing industries like transportation services, good customer service makes a tremendous difference in loyalty and therefore ridership numbers. Whether the transit company is a small NEMT operation or a larger public organization, there are essential quality customer service traits that all transit agencies should consider to be pillars… Read More
May 29, 2019
The popularity of microtransit in general, especially non-emergency medical transportation (NEMT), has continued to grow with America’s aging population alongside exciting advances in technology. With this growth comes new financial opportunities to enter the field or upgrade an existing fleet. Although private funding does exist--mostly in the form of… Read More
May 20, 2019
Non-Emergency Medical Transportation (NEMT) is a steadily-growing part of America’s transportation economy, especially as the Baby Boomer generation ages. Today, the world of NEMT is also changing rapidly as emerging technologies open new ways to connect riders and providers. If you’re thinking of capitalizing on this wave, it’s important to… Read More
May 13, 2019
Across America, NEMT providers are dealing with rising costs and complexity of operations for a variety of reasons. This means that picking the right NEMT software has never been more crucial. With so many software companies competing for your transit agency’s business, one good place to figure out which… Read More
May 6, 2019
As new technologies emerge and massive demographic shifts hit the American transit system at the same time, change is certainly in the air for providers. To keep up with an evolving market, it’s time for all paratransit providers to consider upgrading the software they use to dispatch and manage… Read More
April 29, 2019
Microtransit has been a buzzword in American transportation for several years, but what exactly does it mean? Microtransit is a “demand-responsive” form of transit with multi-person vehicles like minibusses. Essentially, this means that microtransit is a way to transport people that falls somewhere in the middle between on-demand rideshare… Read More
April 26, 2019
April is upon is and spring is officially here! This month, we’d like to recognize Healthy Start Medical Transportation out of Wilson, NC for their continued effort to provide better transit services to the citizens of Eastern North Carolina. Healthy Start is a privately owned, non-emergency medical and… Read More
January 24, 2019
Recently, I have become concerned with my parents and their impending inability to drive. I fear this day will come soon. When it does, they will not want to depend on family and friends for transportation; they want to go out at their leisure and relying on loved ones will only… Read More
November 26, 2018
November is the month to give thanks! It is also the month that we recognize and pay tribute to our United States military veterans. For this month’s customer spotlight series, we’re thankful for Navarre Corporation, a veteran owned and employed NEMT provider, and we’re… Read More
October 27, 2018
Fall is officially here, which means pumpkins, cool air and bonfires. It also means we’re excited to bring you another installment from our customer spotlight series. This month we’d like to highlight the important work that Community Concepts, Inc. is doing in Maine. Since 1965, Community Concepts, Inc. has… Read More
October 2, 2018
This one’s a no-brainer: as a non-emergency medical transportation (NEMT) provider, you grow your business by increasing your daily trip count. This rapidly evolving industry includes more avenues than ever to accomplish this task; in years past, you had to put on your sales hat and go door-to-door to agencies… Read More
August 28, 2018
August is rolling right along, and before long, summer will be coming to an end. In the meantime, we’ve got another awesome customer to tell you about! Our August customer spotlight is South East Area Transit (SEAT) in Ohio, whom we want to recognize for the… Read More
July 24, 2018
In true summer fashion, July is flying by at warp speed! But, with this new month comes a new opportunity to showcase another one of our awesome customers and the great work they’re doing in their community. This month, we’re highlighting Rides Mass Transit District for the exceptional services they… Read More
June 2, 2018
A new month is upon us, and we want to showcase another one of our amazing customers and the incredible work they do. For the month of June, we're highlighting the Crisis Center of Tampa Bay for their crucial work providing services to ensure that no one in their community… Read More
