The Trip Master Blog

Rising NEMT Insurance Premiums and Ways You Can Reduce Your Costs

May 27, 2020

As a non-emergency medical transportation (NEMT) service provider, fleet insurance for all of your vehicles is an important and necessary part of doing business.  But insuring your fleet can be expensive and the processes you have to undergo to keep your fleet safe—and your drivers well-trained—are time consuming and sometimes… Read More

5 Ways NEMT Software Can Help Your PACE Agency Provide Better Service

February 24, 2020

If you’re a provider of Programs of All-Inclusive Care for the Elderly (PACE) services, you understand just how important reliable, quality transportation services are for the people you serve. The goal for PACE is to help seniors live as independently as possible for as long as they can. That… Read More

Seniors Are Cool With Tech: Your NEMT Operations Should Be Too

January 21, 2020

Adopting new technologies—whether it’s a new streaming media device, a cool watch, a tablet, or smartphone—can sometimes be frustrating, no matter how tech savvy you are. For years, that frustration meant many seniors just weren’t interested in logging in and onto whichever new device friends and family showed them. But… Read More

7 Ways NEMT Software Can Give You 20/20 Insight Into 2020

January 9, 2020

A new year is fast approaching and as individuals, it’s a time of reflection, planning for growth, and change. A new year for your business should be no different, but if you’re still using disparate systems to run your non-emergency medical transportation (NEMT) or paratransit service, you’re not getting a… Read More

2020 NEMT and Transit Conferences You Don’t Want to Miss

January 2, 2020

When it comes to managing day-to-day operations of your non-emergency medical transportation (NEMT) or paratransit service, sometimes you can feel like you’re alone on an island. Each day you’re working hard to meet your regulations and compliance requirements while keeping your customers and employees happy and growing your business. With… Read More

8 Ways NEMT Software Eliminates Service Delays and Improves Customer Satisfaction

December 9, 2019

Technology continues to play an emerging and important role in successful non-emergency medical transportation (NEMT) and paratransit services. From improving efficiencies, to saving time and automating tasks that were traditionally tedious to do, NEMT software can save you money, but did you know it can also eradicate troublesome delays… Read More

Reduce No-Shows with NEMT Ride Reminders

November 18, 2019

Missed appointments are real problems for many low income and elderly patients who rely on non-emergency medical transportation (NEMT) to get to medical appointments and related services. According to a report published in the Transportation Research Record Journal of the Transportation Research Board, about 3.6 million people miss… Read More

Searching for sustainability? NEMT funding through 5310 and 5311 grants may be key

October 14, 2019

As a non-emergency medical transportation (NEMT) provider, funding beyond ride-share reimbursement is a critical component of sustaining an efficient and growing public transportation operation. While Medicaid funds may be an important component of your business, additional funding—either through private equity or public/nonprofit grants—can help your operation flourish. If you’re a… Read More

Top 5 Biggest Changes in Non-Emergency Medical Transportation (NEMT) Technology

September 24, 2019

What more than 30 years in NEMT and paratransit services have taught us about the future of public transportation More than 30 years ago, the CTS Software (TripMaster) team set its foundation in non-emergency medical transportation (NEMT) and paratransit services by providing American Disability Act (ADA) compliant transportation to… Read More

Getting to Know Your State’s DOT

September 9, 2019

For anyone considering starting a NEMT or paratransit service, understanding the complex role of public and private funding sources is extremely important. Even if you haven’t yet decided what funding source is most appropriate for your needs, an informed choice can be made once all transit funding options are understood. … Read More

RFP Deep Dive: Grant and RFP 201

September 9, 2019

For proprietors of transit agencies that have chosen public funding and/or grants as their revenue source, doing thorough research has never been more important. While the NEMT and paratransit fields continue to experience steady growth, the number of organizations competing for transit funding dollars and grants has gown too. Read More

Customer Spotlight : Allendale COA (South Carolina)

September 4, 2019

We truly have some amazing customers and we are so thankful for each one of them! This month, we’re excited to spotlight the outstanding (and award-winning) work of Allendale County Office on Aging, in South Carolina.  The Allendale County Office on Aging provides programs and services at the senior… Read More

Funding for Transportation Service Providers: Grant and RFP 101

August 26, 2019

If you’re starting up (or growing) an NEMT business or Paratransit company, you might already be familiar with the differences between the public and private funding landscapes. There are important choices you must make when it comes to deciding how your organization is going to cover its operating expenses. Read More

Digital Ticketing For NEMT Providers

August 5, 2019

Advances in technology continue to shake up the NEMT/paratransit industry. If you’re looking to enter the field with your own transportation business or to expand existing operations, it’s crucial to keep up with the continuously evolving world of microtransit.  For example, as transit companies and organizations have embraced digital… Read More

The Difference Between TNC's and Public/Private Transit Providers

July 30, 2019

If you’re looking to enter the field or expand operations as a NEMT provider, it’s important to keep up with industry changes and trends. Besides making sure you’ve chosen the best software and your drivers are providing the best customer service, you need to understand the biggest… Read More

Public Transit Industry Events

July 22, 2019

If you’re looking to start an NEMT or paratransit business, you’ve probably already read about everything from marketing strategies to customer service tips. Getting contracts is an important part of starting and growing your business. Make sure you’re ready with this article, then it’s time to start… Read More

Ten rules every private NEMT business should follow to be successful

July 15, 2019

The market for NEMT and other forms of microtransit is hot right now. If you’re looking to enter the space or expand your current operations, it’s important to set your business apart from the competition in an increasingly popular field.  Although operating a successful NEMT business depends on everything from… Read More

How to Land a Contract with LogistiCare

July 9, 2019

If you’re starting a new NEMT or paratransit business--or you’re just looking to expand service you’re already offering--you probably already know how important scoring a big contract can be for your business. That being said, if you want more background on starting your own transit company, including why contracts… Read More

10 Proven Strategies to Market Your Agency & Increase Rides Per Day

July 2, 2019

Whether you’re looking to grow your existing NEMT or Paratransit service or start a new company from scratch, these ten marketing tips will give you a good idea of where to begin when it comes to getting your organization’s name out!  Although marketing is an important part of NEMT/Paratransit… Read More

Why Startup NEMT Operations Need Pay-As-You-Go Pricing

June 25, 2019

With the baby boomers getting older and mobile technology developing at a fast pace, the world of NEMT (non-emergency-medical-transport), paratransit, and other microtransit options is getting bigger by the day.  If you’re looking to take advantage of this market to start your own provider service, you’ll need a thorough understanding… Read More

What NEMT Brokers are Operating in my Area?

June 17, 2019

If you’re in the world of paratransit, you already know why transportation brokers are so important for business. Just like paratransit and NEMT organizations themselves, brokers come in radically different sizes. Some are hyper-local, others are regional, and others are international in scope; there are, of course, advantages and… Read More