The Trip Master Blog

Reduce No-Shows with NEMT Ride Reminders

November 18, 2019

Missed appointments are real problems for many low income and elderly patients who rely on non-emergency medical transportation (NEMT) to get to medical appointments and related services. According to a report published in the Transportation Research Record Journal of the Transportation Research Board, about 3.6 million people miss… Read More

Searching for sustainability? NEMT funding through 5310 and 5311 grants may be key

October 14, 2019

As a non-emergency medical transportation (NEMT) provider, funding beyond ride-share reimbursement is a critical component of sustaining an efficient and growing public transportation operation. While Medicaid funds may be an important component of your business, additional funding—either through private equity or public/nonprofit grants—can help your operation flourish. If you’re a… Read More

Top 5 Biggest Changes in Non-Emergency Medical Transportation (NEMT) Technology

September 24, 2019

What more than 30 years in NEMT and paratransit services have taught us about the future of public transportation More than 30 years ago, the CTS Software (TripMaster) team set its foundation in non-emergency medical transportation (NEMT) and paratransit services by providing American Disability Act (ADA) compliant transportation to… Read More

Getting to Know Your State’s DOT

September 9, 2019

For anyone considering starting a NEMT or paratransit service, understanding the complex role of public and private funding sources is extremely important. Even if you haven’t yet decided what funding source is most appropriate for your needs, an informed choice can be made once all transit funding options are understood. … Read More

RFP Deep Dive: Grant and RFP 201

September 9, 2019

For proprietors of transit agencies that have chosen public funding and/or grants as their revenue source, doing thorough research has never been more important. While the NEMT and paratransit fields continue to experience steady growth, the number of organizations competing for transit funding dollars and grants has gown too. Read More

Customer Spotlight : Allendale COA (South Carolina)

September 4, 2019

We truly have some amazing customers and we are so thankful for each one of them! This month, we’re excited to spotlight the outstanding (and award-winning) work of Allendale County Office on Aging, in South Carolina.  The Allendale County Office on Aging provides programs and services at the senior… Read More

Funding for Transportation Service Providers: Grant and RFP 101

August 26, 2019

If you’re starting up (or growing) an NEMT business or Paratransit company, you might already be familiar with the differences between the public and private funding landscapes. There are important choices you must make when it comes to deciding how your organization is going to cover its operating expenses. Read More

Digital Ticketing For NEMT Providers

August 5, 2019

Advances in technology continue to shake up the NEMT/paratransit industry. If you’re looking to enter the field with your own transportation business or to expand existing operations, it’s crucial to keep up with the continuously evolving world of microtransit.  For example, as transit companies and organizations have embraced digital… Read More

The Difference Between TNC's and Public/Private Transit Providers

July 30, 2019

If you’re looking to enter the field or expand operations as a NEMT provider, it’s important to keep up with industry changes and trends. Besides making sure you’ve chosen the best software and your drivers are providing the best customer service, you need to understand the biggest… Read More

Public Transit Industry Events

July 22, 2019

If you’re looking to start an NEMT or paratransit business, you’ve probably already read about everything from marketing strategies to customer service tips. Getting contracts is an important part of starting and growing your business. Make sure you’re ready with this article, then it’s time to start… Read More

Ten rules every private NEMT business should follow to be successful

July 15, 2019

The market for NEMT and other forms of microtransit is hot right now. If you’re looking to enter the space or expand your current operations, it’s important to set your business apart from the competition in an increasingly popular field.  Although operating a successful NEMT business depends on everything from… Read More

How to Land a Contract with LogistiCare

July 9, 2019

If you’re starting a new NEMT or paratransit business--or you’re just looking to expand service you’re already offering--you probably already know how important scoring a big contract can be for your business. That being said, if you want more background on starting your own transit company, including why contracts… Read More

10 Proven Strategies to Market Your Agency & Increase Rides Per Day

July 2, 2019

Whether you’re looking to grow your existing NEMT or Paratransit service or start a new company from scratch, these ten marketing tips will give you a good idea of where to begin when it comes to getting your organization’s name out!  Although marketing is an important part of NEMT/Paratransit… Read More

Why Startup NEMT Operations Need Pay-As-You-Go Pricing

June 25, 2019

With the baby boomers getting older and mobile technology developing at a fast pace, the world of NEMT (non-emergency-medical-transport), paratransit, and other microtransit options is getting bigger by the day.  If you’re looking to take advantage of this market to start your own provider service, you’ll need a thorough understanding… Read More

What NEMT Brokers are Operating in my Area?

June 17, 2019

If you’re in the world of paratransit, you already know why transportation brokers are so important for business. Just like paratransit and NEMT organizations themselves, brokers come in radically different sizes. Some are hyper-local, others are regional, and others are international in scope; there are, of course, advantages and… Read More

Top Five Customer Service Tips for Transit Drivers

June 3, 2019

For public-facing industries like transportation services, good customer service makes a tremendous difference in loyalty and therefore ridership numbers. Whether the transit company is a small NEMT operation or a larger public organization, there are essential quality customer service traits that all transit agencies should consider to be pillars… Read More

How Do Public Transit Funding Sources Work with NEMT and Microtransit?

May 29, 2019

The popularity of microtransit in general, especially non-emergency medical transportation (NEMT), has continued to grow with America’s aging population alongside exciting advances in technology. With this growth comes new financial opportunities to enter the field or upgrade an existing fleet. Although private funding does exist--mostly in the form of… Read More

Starting a NEMT Operation? Here Are The 5 Things You Need to Know

May 20, 2019

Non-Emergency Medical Transportation (NEMT) is a steadily-growing part of America’s transportation economy, especially as the Baby Boomer generation ages. Today, the world of NEMT is also changing rapidly as emerging technologies open new ways to connect riders and providers. If you’re thinking of capitalizing on this wave, it’s important to… Read More

What type of support should you expect from your NEMT software provider?

May 13, 2019

Across America, NEMT providers are dealing with rising costs and complexity of operations for a variety of reasons. This means that picking the right NEMT software has never been more crucial. With so many software companies competing for your transit agency’s business, one good place to figure out which… Read More

The Truth About Switching NEMT Software Providers

May 6, 2019

As new technologies emerge and massive demographic shifts hit the American transit system at the same time, change is certainly in the air for providers. To keep up with an evolving market, it’s time for all paratransit providers to consider upgrading the software they use to dispatch and manage… Read More

What Is Microstransit And How Is It Affecting The Future Of NEMT?

April 29, 2019

Microtransit has been a buzzword in American transportation for several years, but what exactly does it mean? Microtransit is a “demand-responsive” form of transit with multi-person vehicles like minibusses. Essentially, this means that microtransit is a way to transport people that falls somewhere in the middle between on-demand rideshare… Read More

April Customer Spotlight: Healthy Start Medical Transport (Wilson, NC)

April 26, 2019

April is upon is and spring is officially here! This month, we’d like to recognize Healthy Start Medical Transportation out of Wilson, NC for their continued effort to provide better transit services to the citizens of Eastern North Carolina. Healthy Start is a privately owned, non-emergency medical and… Read More

The Search for Alternative Transportation for the Elderly

January 24, 2019

Recently, I have become concerned with my parents and their impending inability to drive. I fear this day will come soon. When it does, they will not want to depend on family and friends for transportation; they want to go out at their leisure and relying on loved ones will only… Read More

November Customer Spotlight: Navarre Corporation

November 26, 2018

  November is the month to give thanks! It is also the month that we recognize and pay tribute to our United States military veterans. For this month’s customer spotlight series, we’re thankful for Navarre Corporation, a veteran owned and employed NEMT provider, and we’re… Read More

September / October Customer Spotlight: Community Concepts

October 27, 2018

Fall is officially here, which means pumpkins, cool air and bonfires. It also means we’re excited to bring you another installment from our customer spotlight series. This month we’d like to highlight the important work that Community Concepts, Inc.​ is doing in Maine. Since 1965, Community Concepts, Inc. has… Read More

Transportation networks: new avenues for NEMT growth

October 2, 2018

This one’s a no-brainer: as a non-emergency medical transportation (NEMT) provider, you grow your business by increasing your daily trip count. This rapidly evolving industry includes more avenues than ever to accomplish this task; in years past, you had to put on your sales hat and go door-to-door to agencies… Read More