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The pandemic changed everything. Automatic projects that were on hold or in the planning stages suddenly came online out of necessity instead of a luxury. The transportation industry was keenly aware of this. Shut-downs and restrictions made travel not only risky but impossible in some sectors. Transit had to transform… Read More
If your transit agency has NEMT software in place to assist with things like billing, dispatching, and scheduling, you know what a huge help it can be to keep your operation running smoothly. But did you know your NEMT software is capable of more? A lot more in fact. Most… Read More
Electric vehicles are readily available for those transit agencies willing and able to take the plunge. And the idea of an all-electric fleet sure is tempting, isn’t it? A green PR bonanza that will build goodwill with your customers and community is always a plus for business, but is the… Read More
Too often businesses overlook the importance of cyber security. We lock the doors and keep the threats we can see top of mind, but not those that we cannot. Unfortunately, those attacks that occur in the margins — the cyberattacks — can be catastrophic for your business. They can steal… Read More
Although we currently seem to be living in a neverending cycle of variants, eventually, we will come out of this pandemic. While no one can say for sure when that will happen, we can be certain that public transit will never go back to the way that it was. This… Read More
Transit agencies across the nation may face radically different circumstances, but the core daily challenges of fixed-route operations all boil down to the same thing. You need vehicles that run properly, you need to be able to keep track of your fleet, and must be able to easily manage rider… Read More
A fully digital transportation network is being required by state Medicaid offices and managed health care plans across the country and in the not-too-distant future, will be required in order to provide transport in the NEMT market. So what does this mean exactly? A fully digital transportation network consists of… Read More
This year, the global non-emergency medical transportation (NEMT) market is expected to exceed more than $7.5 billion, up from just north of $7 billion in 2020. There’s little expectation the market will slow in the near future, with some reports trending the industry to reach more than $10.6 billion… Read More
DispatchBot is now part of TripMaster, powered by CTS Software. Together, this new partnership will give non-emergency medical transportation (NEMT) and paratransit companies access to customizable NEMT software that can be tailored to meet the functionality and pricing needs of fleets from one vehicle to 500. What is DispatchBot? Similar… Read More
Managing a modern non-emergency medical transportation (NEMT) and paratransit service isn’t for the faint-at-heart. There are a lot of moving pieces you must carefully manage and balance. And those moving pieces quickly multiply when you’re growing and adding new riders, more drivers, and more vehicles to your fleet. You have… Read More
Nearly 6 million people in the United States delayed medical care in a single year because they did not have access to transportation. Those are the astonishing numbers released in the American Journal of Public Health in May 2020 featuring results of a survey of data from 2017. While… Read More
TripMaster is excited to announce it is now a Premier Partner with Alivi, a healthcare benefits management solution dedicated to increasing health outcomes. Who is Alivi? Alivi helps health plans deliver healthcare benefits, including solutions for non-emergency medical transportation (NEMT), ancillary and supplemental benefits, and healthcare administration. Based in… Read More
For more than eight years, TripMaster, powered by CTS Software, has been building and enhancing its relationship with ModivCare (formerly LogistiCare) and is excited to see that relationship evolve as TripMaster becomes one of only three Premiere Partners with the company. The TripMaster/ModivCare premiere partnership means non-emergency medical transportation… Read More
The Challenge In May 2020, cyber-attackers targeted Person County government, located in Roxboro, NC, with ransomware. Government officials became aware of the incident on the night of Saturday, May 30, 2020, and the county’s IT department implemented mitigation and containment protocols, while working to rapidly enable recovery. The team also… Read More
Rideshare. It’s all the rage. And why not? It’s simple, right? You need a ride. You log into an app. Share a little info and minutes later a vehicle shows up and you’re on your way. Who wants to wait for a shared bus or van when you can hail… Read More
As a non-emergency medical transportation (NEMT) service provider, fleet insurance for all of your vehicles is an important and necessary part of doing business. But insuring your fleet can be expensive and the processes you have to undergo to keep your fleet safe—and your drivers well-trained—are time consuming and sometimes… Read More
Since 2012, the global dash cam market currently sits at 2.5 billion and is expected to reach 6 billion by 2026. Part of the market drive is derived from additions of camera installations in newer vehicles. Rear-view back-up cameras are common in newer vehicles, but so are internal, side, and… Read More
“It has saved my sanity.” That’s how LaNeece Jardon, transportation manager with Independence Inc., describes her workdays now that her company uses TripMaster as its non-emergency medical transportation software solution. Before TripMaster, Jardon used Google Calendars and paper printouts to manage drivers and routes. “It was too hard,” she said,… Read More
If you’re a provider of Programs of All-Inclusive Care for the Elderly (PACE) services, you understand just how important reliable, quality transportation services are for the people you serve. The goal for PACE is to help seniors live as independently as possible for as long as they can. That… Read More
If you’re in the business of non-emergency medical transportation (NEMT), you’ve probably more than just heard of LogistiCare—you may rely on them. That’s because LogistiCare is the largest NEMT manager in the United States. And now, thanks to TripMaster, managing your LogistiCare trips just got a whole lot easier. TripMaster’s… Read More
Adopting new technologies—whether it’s a new streaming media device, a cool watch, a tablet, or smartphone—can sometimes be frustrating, no matter how tech savvy you are. For years, that frustration meant many seniors just weren’t interested in logging in and onto whichever new device friends and family showed them. But… Read More
A new year is fast approaching and as individuals, it’s a time of reflection, planning for growth, and change. A new year for your business should be no different, but if you’re still using disparate systems to run your non-emergency medical transportation (NEMT) or paratransit service, you’re not getting a… Read More
When it comes to managing day-to-day operations of your non-emergency medical transportation (NEMT) or paratransit service, sometimes you can feel like you’re alone on an island. Each day you’re working hard to meet your regulations and compliance requirements while keeping your customers and employees happy and growing your business. With… Read More
Nashville-based Navarre Corporation is a Non-Emergency Medical Transportation (NEMT) company that provides outstanding customer service and support for our nation’s veterans. The company was founded in 2011 and serves about 4,000 veterans each year, logging more than 120,000 trips and more than 8 million miles of service. With more… Read More
Technology continues to play an emerging and important role in successful non-emergency medical transportation (NEMT) and paratransit services. From improving efficiencies, to saving time and automating tasks that were traditionally tedious to do, NEMT software can save you money, but did you know it can also eradicate troublesome delays… Read More
Missed appointments are real problems for many low income and elderly patients who rely on non-emergency medical transportation (NEMT) to get to medical appointments and related services. According to a report published in the Transportation Research Record Journal of the Transportation Research Board, about 3.6 million people miss… Read More
TripMaster, an alternative to WellRyde, knows transportation software like no other agency. It’s been perfecting it for more than 30 years. In today’s ever-evolving mobile and agile society, there are tons of options when it comes to getting a ride to an important appointment or service. How does a rider… Read More
Over the next four years, the global market for Emergency Medical Services Software (EMSS) is projected to grow to $373 million, an increase of more than $107 million from this year. It’s momentum that may be fueled by a larger industry buy-in of the value of increasing non-emergency medical… Read More
As a non-emergency medical transportation (NEMT) provider, funding beyond ride-share reimbursement is a critical component of sustaining an efficient and growing public transportation operation. While Medicaid funds may be an important component of your business, additional funding—either through private equity or public/nonprofit grants—can help your operation flourish. If you’re a… Read More
What more than 30 years in NEMT and paratransit services have taught us about the future of public transportation More than 30 years ago, the CTS Software (TripMaster) team set its foundation in non-emergency medical transportation (NEMT) and paratransit services by providing American Disability Act (ADA) compliant transportation to… Read More
