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March 3, 2020
“It has saved my sanity.” That’s how LaNeece Jardon, transportation manager with Independence Inc., describes her workdays now that her company uses TripMaster as its non-emergency medical transportation software solution. Before TripMaster, Jardon used Google Calendars and paper printouts to manage drivers and routes. “It was too hard,” she said,… Read More
February 24, 2020
If you’re a provider of Programs of All-Inclusive Care for the Elderly (PACE) services, you understand just how important reliable, quality transportation services are for the people you serve. The goal for PACE is to help seniors live as independently as possible for as long as they can. That… Read More
February 7, 2020
If you’re in the business of non-emergency medical transportation (NEMT), you’ve probably more than just heard of LogistiCare—you may rely on them. That’s because LogistiCare is the largest NEMT manager in the United States. And now, thanks to TripMaster, managing your LogistiCare trips just got a whole lot easier. TripMaster’s… Read More
January 21, 2020
Adopting new technologies—whether it’s a new streaming media device, a cool watch, a tablet, or smartphone—can sometimes be frustrating, no matter how tech savvy you are. For years, that frustration meant many seniors just weren’t interested in logging in and onto whichever new device friends and family showed them. But… Read More
January 9, 2020
A new year is fast approaching and as individuals, it’s a time of reflection, planning for growth, and change. A new year for your business should be no different, but if you’re still using disparate systems to run your non-emergency medical transportation (NEMT) or paratransit service, you’re not getting a… Read More
January 2, 2020
When it comes to managing day-to-day operations of your non-emergency medical transportation (NEMT) or paratransit service, sometimes you can feel like you’re alone on an island. Each day you’re working hard to meet your regulations and compliance requirements while keeping your customers and employees happy and growing your business. With… Read More
December 13, 2019
Nashville-based Navarre Corporation is a Non-Emergency Medical Transportation (NEMT) company that provides outstanding customer service and support for our nation’s veterans. The company was founded in 2011 and serves about 4,000 veterans each year, logging more than 120,000 trips and more than 8 million miles of service. With more… Read More
December 9, 2019
Technology continues to play an emerging and important role in successful non-emergency medical transportation (NEMT) and paratransit services. From improving efficiencies, to saving time and automating tasks that were traditionally tedious to do, NEMT software can save you money, but did you know it can also eradicate troublesome delays… Read More
November 18, 2019
Missed appointments are real problems for many low income and elderly patients who rely on non-emergency medical transportation (NEMT) to get to medical appointments and related services. According to a report published in the Transportation Research Record Journal of the Transportation Research Board, about 3.6 million people miss… Read More
November 7, 2019
TripMaster, an alternative to WellRyde, knows transportation software like no other agency. It’s been perfecting it for more than 30 years. In today’s ever-evolving mobile and agile society, there are tons of options when it comes to getting a ride to an important appointment or service. How does a rider… Read More
October 28, 2019
Over the next four years, the global market for Emergency Medical Services Software (EMSS) is projected to grow to $373 million, an increase of more than $107 million from this year. It’s momentum that may be fueled by a larger industry buy-in of the value of increasing non-emergency medical… Read More
October 14, 2019
As a non-emergency medical transportation (NEMT) provider, funding beyond ride-share reimbursement is a critical component of sustaining an efficient and growing public transportation operation. While Medicaid funds may be an important component of your business, additional funding—either through private equity or public/nonprofit grants—can help your operation flourish. If you’re a… Read More
September 24, 2019
What more than 30 years in NEMT and paratransit services have taught us about the future of public transportation More than 30 years ago, the CTS Software (TripMaster) team set its foundation in non-emergency medical transportation (NEMT) and paratransit services by providing American Disability Act (ADA) compliant transportation to… Read More
September 9, 2019
For anyone considering starting a NEMT or paratransit service, understanding the complex role of public and private funding sources is extremely important. Even if you haven’t yet decided what funding source is most appropriate for your needs, an informed choice can be made once all transit funding options are understood. … Read More
September 9, 2019
For proprietors of transit agencies that have chosen public funding and/or grants as their revenue source, doing thorough research has never been more important. While the NEMT and paratransit fields continue to experience steady growth, the number of organizations competing for transit funding dollars and grants has gown too. Read More
September 4, 2019
When it comes to the increasingly competitive world of microtransit, paratransit, and NEMT provision, there are plenty of things your organization can do to make sure that the bottom line is solid and you remain competitive. While making sure you have great dispatch software, a solid understanding… Read More
September 4, 2019
We truly have some amazing customers and we are so thankful for each one of them! This month, we’re excited to spotlight the outstanding (and award-winning) work of Allendale County Office on Aging, in South Carolina. The Allendale County Office on Aging provides programs and services at the senior… Read More
August 26, 2019
If you’re starting up (or growing) an NEMT business or Paratransit company, you might already be familiar with the differences between the public and private funding landscapes. There are important choices you must make when it comes to deciding how your organization is going to cover its operating expenses. Read More
August 5, 2019
Advances in technology continue to shake up the NEMT/paratransit industry. If you’re looking to enter the field with your own transportation business or to expand existing operations, it’s crucial to keep up with the continuously evolving world of microtransit. For example, as transit companies and organizations have embraced digital… Read More
July 30, 2019
If you’re looking to enter the field or expand operations as a NEMT provider, it’s important to keep up with industry changes and trends. Besides making sure you’ve chosen the best software and your drivers are providing the best customer service, you need to understand the biggest… Read More
July 22, 2019
If you’re looking to start an NEMT or paratransit business, you’ve probably already read about everything from marketing strategies to customer service tips. Getting contracts is an important part of starting and growing your business. Make sure you’re ready with this article, then it’s time to start… Read More
July 15, 2019
The market for NEMT and other forms of microtransit is hot right now. If you’re looking to enter the space or expand your current operations, it’s important to set your business apart from the competition in an increasingly popular field. Although operating a successful NEMT business depends on everything from… Read More
July 9, 2019
If you’re starting a new NEMT or paratransit business--or you’re just looking to expand service you’re already offering--you probably already know how important scoring a big contract can be for your business. That being said, if you want more background on starting your own transit company, including why contracts… Read More
July 2, 2019
Whether you’re looking to grow your existing NEMT or Paratransit service or start a new company from scratch, these ten marketing tips will give you a good idea of where to begin when it comes to getting your organization’s name out! Although marketing is an important part of NEMT/Paratransit… Read More
June 25, 2019
With the baby boomers getting older and mobile technology developing at a fast pace, the world of NEMT (non-emergency-medical-transport), paratransit, and other microtransit options is getting bigger by the day. If you’re looking to take advantage of this market to start your own provider service, you’ll need a thorough understanding… Read More
June 17, 2019
If you’re in the world of paratransit, you already know why transportation brokers are so important for business. Just like paratransit and NEMT organizations themselves, brokers come in radically different sizes. Some are hyper-local, others are regional, and others are international in scope; there are, of course, advantages and… Read More
June 10, 2019
In the world of transit dispatch and operation, organizations and agencies are increasingly relying on complex software to get the job done. This makes choosing the right software more critical than ever. While important elements like quality customer service should play a central part in deciding which program… Read More
June 3, 2019
For public-facing industries like transportation services, good customer service makes a tremendous difference in loyalty and therefore ridership numbers. Whether the transit company is a small NEMT operation or a larger public organization, there are essential quality customer service traits that all transit agencies should consider to be pillars… Read More
May 29, 2019
The popularity of microtransit in general, especially non-emergency medical transportation (NEMT), has continued to grow with America’s aging population alongside exciting advances in technology. With this growth comes new financial opportunities to enter the field or upgrade an existing fleet. Although private funding does exist--mostly in the form of… Read More
May 20, 2019
Non-Emergency Medical Transportation (NEMT) is a steadily-growing part of America’s transportation economy, especially as the Baby Boomer generation ages. Today, the world of NEMT is also changing rapidly as emerging technologies open new ways to connect riders and providers. If you’re thinking of capitalizing on this wave, it’s important to… Read More
