What can Trip Master's transit management software do for you?

Customer-driven features for paratransit, demand-response, and NEMT transportation providers

CTS Software offers a full suite of scheduling, dispatching, billing, and reporting software for the NEMT and paratransit industries. Our flagship product, Trip Master, stands alone as a complete solution, and we offer optional modules to help you reach the next level of service to your ridership.

No matter if you are a new, start-up transportation provider looking to kick off on the right foot or an established transit agency aiming to improve efficiency and integrate with new technologies, Trip Master will meet your needs now and into the future.

Automated Scheduling

Trip Master is key to the on-time performance your passengers deserve. It’s designed with efficiency in mind by generating schedules that decrease vehicle miles and drive time. With CTS Software’s Automated Scheduling engine, you will confidently create realistic, accurate schedules.

Make every day a good day when you:

  • Meet your organization’s unique needs with customizable scheduling settings
  • Minimize drive time and fuel consumption
  • Decrease – or eliminate – manual scheduling headaches
  • Provide optimal customer service with on-time performance
  • Stay within ride capacity while meeting individual mobility needs

Reservation Management

CTS Software set the industry standard with our intuitive scheduling process, and Trip Master revolutionizes how you build reservations. Your staff can create reoccurring and demand response-reservations with equal ease. The flexible, scalable system empowers you to create reservations the same day or up to an infinite day in the future.

One-screen schedule control:

  • Rely on one main screen as a dispatching hub
  • Make on-the-fly changes to rides and routes
  • View maps of rides and routes
  • Pull up on-screen tracking of all vehicles
  • Dramatically decrease dispatcher-to-driver radio chatter

Mobile Data Terminals

CTS Software’s ParaScope app connects the road with the office, helping drivers and dispatchers communicate safely and efficiently. Because ParaScope displays the driver’s trip manifest electronically, trip information is updated in real time, and data such as pickup and dropoff odometers and times are captured immediately. Built-in GPS assists drivers navigating from one stop to another.

ParaScope includes:

  • Electronic manifests/trip sheets
  • Real-time data capture of times and odometers
  • Instant schedule updates
  • Safer messaging between drivers and dispatchers
  • Vehicle tracking on standalone maps
  • Electronic signature capture

Automated Vehicle Locator

Vehicle tracking with a standalone map display is essential for efficiency. Seeing your entire fleet’s current location, speed, and capacity is only the beginning; you can also view tracking history of your vehicles down to the minute, giving you knowledge you need for reporting, incident tracking, and planning. Real-time dispatch updates and data collection give you greater oversight of those last-minute schedule changes.

Trip Master’s AVL brings you:

  • A standalone visual display of your vehicles’ attributes and driver behavior
  • Color coding to determine on-time performance
  • Visual history of your vehicles’ route and speed
  • Overlay location identifiers for real-time dispatching


Trip Master’s detailed mapping engine is updated quarterly to reflect new or closed roads, speed limit adjustments, and other critical information. With accurate real-time data, drivers have access to the most accurate listed and turn-by-turn directions possible. Accurate mapping allows you to create precise custom reports for drive time and mileage.

Comprehensive solutions include:

  • Visual displays of rides and routes
  • Turn-by-turn directions
  • Drive time and mileage calculations
  • Quarterly map updates
  • Satellite view of locations while scheduling rides

Reporting and Billing

CTS Software has the most detailed reporting and billing engine in the industry. You can customize unlimited reports yourself to reflect billing or regulatory requirements, or get one-on-one help from our support staff at no extra cost. Reports include data from a wide range of management, finance, planning, and customer attributes. All reports, bills, and manifests are exportable to multiple formats.

Know your numbers:

  • Powerful, time-saving report builder
  • No complicated queries
  • Free custom development of all mandatory state and federal reports
  • Statewide Medicaid billing made easy
  • Unlimited access – really!

Interactive Voice Response

No-shows cost you time and money. CTS Software’s integrated voice response system, developed to complement Trip Master software, automatically contacts your passengers the day before and/or day of their scheduled ride with customizable notifications. IVR drastically reduces load time, no-shows, and everyone’s frustration. As a bonus, our system uses internet-based calling, leaving your phone lines free.

Call ahead to get ahead:

  • Improve customer experience and satisfaction
  • Decrease no-shows
  • Cut back on wait times
  • Keep your phone lines free
  • Eliminate manual calls

Trip Broker Integration

If you receive trips from one of the many trip brokers in the
industry, you probably spend too much time with reservations, scheduling, and billing—Trip Master can help.

Wouldn’t it make more sense for your trips to be automatically imported and optimized? Would you feel more confident knowing that trip information is audited before importing, and that your software has approved billing claims and invoices for your trip broker?

We thought so!

Our customers use Trip Master to import from and report to LogistiCare, MTM, Access2Care, and other brokers with ease.

Trip Master’s Online Rider Portal

Taking phone calls for reservations is a major time investment for your dispatchers. Cut down on phone traffic by enrolling your riders in the Trip Master Rider Portal, an online tool that allows them to easily manage ride requests from their computer or smartphone. You can also enroll Rider Delegates, people from assisted living facilities, hospitals, group homes, or similar organizations, who can make ride requests on behalf of riders.

The end result? Happier dispatchers and better customer service.

Rider Ticketing

Cash fares are time-consuming for drivers and office staff, and a liability to transport and store on vehicles. Eliminate these issues with ParaPass, an optional module to complement ParaScope, our mobile application. Keep better track of fare payments in a way that’s safe for your drivers and easy for your riders—they just load their ParaPass at the office or over the phone, your driver scans it when they board, and off they go!

ParaPass lets you save the stress and accountability concerns of transporting and handling cash, increase on-time performance by streamlining driver tasks, and increase ridership by offering flexible payment methods.

Vehicle Maintenance Module

Fleet management includes keeping track of dozens of tasks and timelines. Our Vehicle Maintenance Module helps keep you on
schedule–and helps keep your riders safe and on time. With
the VMM, set mileage parameters, create vehicle service
requests, and add approved vendors for services. Benefits you’ll notice immediately include:

  • Improved passenger safety
  • Decreased emissions to help you meet requirements and improve local air quality
  • Improved gas mileage for lower fuel costs
  • Decrease or eliminate preventable maintenance-related incidents

Start your free trial today!

We offer a 30-day, no-risk trial: we’ll schedule a time to meet with you and activate Trip Master. If you’re unsatisfied for any reason, you don’t owe us anything. If you decided to keep Trip Master, we’ll initiate our proven training process for your staff and implement a rollout ASAP.