Interactive Voice Response Platform for NEMT & Paratransit Software

Keep riders accountable & drivers free of frustration

Interactive Voice Response

No-shows cost you time and money. CTS Software’s integrated voice response system, developed to complement TripMaster software, automatically contacts your passengers the day before and/or day of their scheduled ride with customizable notifications. IVR drastically reduces load time, no-shows, and everyone’s frustration. As a bonus, our system uses internet-based calling, leaving your phone lines free.

Call ahead to get ahead:

  • Improve customer experience and satisfaction
  • Decrease no-shows
  • Cut back on wait times
  • Keep your phone lines free
  • Eliminate manual calls


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“With CTS’s IVR, we went from 13 percent no-shows to 1 percent.”

— Big Bend Transit, FL

Automatic Reminder Calls

IVR gives you customized notification options to drastically reduce wait time and no-shows, eliminate time-consuming manual calling, and improve customer satisfaction. As a bonus, our system is web-based, leaving your phone lines free!
Customized settings include company name and callback number. With the IVR report tool, you see data including:
  • Time call goes out
  • How many attempts were made
  • Call stats (answered, message left, or no answer)


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Some of our Featured Clients