Frequently Asked Questions

What kind of transit providers use your software?

Our clients include public and private paratransit providers, NEMT agencies, taxi and limo companies, PACE/adult day programs, livery services, and everything in between. Trip Master supports on-demand and small-scale fixed-route capabilities, an array of funding sources, and operations with anywhere from 1 vehicle to hundreds of vehicles.

Do you integrate with Logisticare?

Absolutely, in fact, we are a gold seal partner of LogistiCare.  Our real-time interface allows you to import trips and submit your billing in batches all from inside TripMaster. We also have integrations with all the major brokers including, MTM, Access2Care, Veyo, Southeastrans and more.

How long does it take to implement TripMaster?

Our standard implementation is 30 days but some agencies go live in 2 weeks with a focused effort. 

CTS offers on-site and online training options, including easy-to-follow manuals and online videos. Throughout our 30+ years of training new users, we have a fine-tuned but customizable process that starts at the bottom and results in your staff and drivers confidently using our software.

Is it easy to switch from another software solution?

Yes, this process is simple and much less work than most people think. Our trainers are very experienced in working with customers who are switching from another software solution.  They will be able to guide you through the process and make sure everyone is comfortable before and after go live.

How do demos and our money-back guarantee work?

After a live demo to show you Trip Master’s features and functionality, we set up your database and work with you to train the members of your staff. You can ask as many questions as you need, and have the full range of support and training available to all Trip Master users. If in the first 90 days you decide that Trip Master isn’t the right tool for your operation, we will refund all of your maintenance and support fees for that time.

How often do you update the software?

We provide beneficial updates to our customers every 2-3 weeks. Regular updates mean that you will be getting a ton of value out of your maintenance and support fees. We encourage our customers to make feature requests which we included in the regular updates at no charge.

What if we have questions after going live?

Our 24/7 tech support is second to none; we know you by name, and you will always talk to a real person if you have a question or concern. The average response time to emails or voicemails by our support team is 15 minutes.  This means you are never left wondering if you will get the help you need.  Our team approach includes your trainers and account executive, who are in it for the long haul, too.

Does the system include a way to track users’ actions?

Yes. Our Event Tracking feature stores information about actions performed by dispatchers, administrators, and drivers using ParaScope, giving you detailed information about changes made to trips, rides, accounts, and more.

I don’t need things like IVR or a vehicle maintenance module. Do I have to pay for those?

No, you only pay for what you need. This modular approach lets you build your own program!

How much does the software cost?

The million-dollar question! CTS Software offers an array of pricing options based on your budget, feature and module requirements, fleet size, and the number of office staff who will use the software. Simply fill out the contact form and one of our sales team will reach out quickly to help you determine the cost.

Do you have a pay-as-you-go pricing model?

Yes, our software-as-a-service model is month-to-month, with no upfront costs besides the initial training fee.  We also offer standard pricing, often used by organizations funded by grants and annual budget disbursements.

How do we pay?

You can send us a check, pay by credit card, or set up a bank draft–easy!