Where are our roots?
Begun as CTS Management Company, Inc., in 1982, our company managed various transportation properties in the southeastern United States. Eventually, CTS leadership recognized that the real deficit was a strong software set to manage an ever-growing profession, and began producing transportation management software in 1986. A few years later, CTS Software incorporated solely to provide dynamic, user-friendly software created in the real transit world. We are headquartered in Wilmington, NC, and have customers all over North America.
Meet the team
As a staff, we strive to build long-term relationships with our customers, and are committed to going above and beyond to learn and grow. Through our history, we have built a close-knit team of professionals who live all across the country, and who work tirelessly to support our customers 24/7. Here’s a little more information on the faces behind those phone calls and emails!
Chief Executive Officer
Adam Fox has been with CTS Software since 2002, where he has focused on developing strong customer relations, training, and technical support.
In 2016, Adam became the Chief Executive Officer of Foxster, Inc., and in that role manages growth planning and business strategy for CTS Software.
Because of his daily personalized contact with customers, Adam quickly moved to overseeing the development of Trip Master. Since the inception of this project, he has focused on combining the simplicity that users love while adding cutting-edge features that today’s paratransit operators require.
Adam serves on the board of the NC Public Transportation Association, and is a certified trainer for all of CTS’s products. Adam holds a bachelor’s degree in Business Administration from The University of North Carolina at Wilmington, where he focused on management and marketing.
Adam lives in North Carolina with his family and enjoys watching the Carolina Panthers win games.
Chief Technology Officer
Lead Software Developer
Bryan joined CTS in 2006, where he became the development lead for Trip Master, ParaScope, and all of CTS’ product features, and led the transition to cloud-based infrastructure, development automation, and novel mapping solutions that have brought CTS to the forefront of the paratransit software industry.
In 2016, Bryan became the Chief Technology Officer of Foxster, Inc., and in that role provides technological oversight and project management to CTS Software.
Bryan started his first computer business at the ripe age of 13, designing websites for small businesses in and around Greensboro, NC. He holds a bachelor of science degree in Computer Science from The University of North Carolina at Wilmington. After graduating, the university’s Computer Science department hired him to support the Business Application division.
Bryan currently lives in Knoxville, TN and enjoys yoga, playing bluegrass music, and riding bicycles.
Derek has been with CTS Software since 2010, and is a key player in sales, marketing, support, and on-site training. His dedication to developing customer relationships, along with his positive attitude, reflects not only the CTS Software brand but also the customers using the software in their daily operations.
Derek holds an associate’s degree in Business with a primary focus in communication. After graduating, he developed a background in all areas of the transportation industry and a keen understanding of dispatching, management, marketing and sales in the paratransit industry.
Derek is also a certified trainer for all of CTS’s products. He lives in Maine with his family and enjoys sports, gardening, and hiking.
Jeff joined CTS in 2017 as a technical trainer, and transitioned to the sales team as an account executive in 2018. With an extensive background in sales and training in various industries, Jeff is invaluable in helping customers learn from the ground up.
Jeff holds a bachelor’s degree in Communications and Business from Appalachian State University, an engineering certificate from Georgia Tech, and a Master of Theology from Vision International University. Jeff’s big heart and love for helping others make him an ideal trainer and communicator.
Jeff loves App State sports, and has been a full-time pastor of his church for the past 15 years. He is also District Governor of the Ruritans for the state of North Carolina.
He also loves being a dad to his 3 boys and being married to his lovely wife Rhonda. The family has grown to include his daughter-in-law Julia and one grand-dog, Brewer. Rhonda and Jeff also have 2 dogs of their own and have a great time singing together in a southern gospel music group.
Jon Cooper joined CTS in 2009 as a developer and software architect, bringing more than a decade of experience as a software developer.
Before joining CTS, he owned and managed a consulting company for 10 years, placing and managing over 40 developers in software projects throughout Indianapolis, IN, and surrounding communities. He holds a bachelor of science degree in Computer Science from Ball State University.
Prior to starting his consulting company, Jon worked for an array of software consultancies in Indianapolis. Jon currently lives in Seymour, TN, and enjoys trail running, cooking, and hanging out with his wife and their exotic cats.
Justin joined CTS in 2018 as a software developer, bringing 20 years of experience as a software engineer in dozens of languages and technologies.
Before joining CTS as an employee, Justin worked with us as a consultant, ensuring Trip Master’s successful SQL technology migration, and again as a developer for several smaller tasks and projects. He has worked as a consultant or staff engineer in transportation, transit, health, and financial industries on projects of all sizes. Among his peers and leaders, Justin is known as an extremely creative problem solver with an unmatched ability to build tools for any solution.
Justin studied computer science at Indiana University, and lives in Indianapolis. In his free time, he enjoys music, carpentry experiments, running, homebrewing, and spending time with his family.
Quality Assurance and Business Analyst
Katie joined the CTS team in 2017 as a quality assurance manager and business analyst. With a background in IT quality and business communications, Katie is responsible for identifying areas of improvement, making sure we deliver the highest-quality products possible.
Katie holds a bachelor of science degree in Communications with a minor in Art History from the University of Tennessee, Knoxville. Before joining CTS, Katie worked with 21st Mortgage and The Tombras Group, and began an independent QA/BA consultancy in 2015. Her strength is being able to bridge the gap between customers, the CTS business unit, and the development team.
In her spare time, Katie enjoys traveling abroad and running a local meetup of other QA analysts in Knoxville, TN, where she lives with her husband and their two cats, Olive and Scout.
Lead Technical Support Specialist
Jon Hooks joined CTS in 2011 as a technical support specialist, and has an encyclopedic knowledge of Trip Master and ParaScope. His is likely the first voice customers hear when calling in with questions and feedback.
Before coming on board with CTS, he worked with SellEthics Marketing Group, Inc. as a route management account representative, and with FedEx’s Ground Delivery division.
Jon holds a BBA in Management Information Systems from The University of North Carolina at Wilmington, and lives with his family in Raleigh, NC, where he enjoys playing guitar and watching sports.
Lead Technical Trainer
Jesse joined CTS as a technical trainer in 2016, and his role includes Trip Master onsite training, online training, and software testing.
Jesse’s positive attitude, product knowledge, and excellent customer service skills translate into effective, enjoyable experiences for clients as they learn CTS’s software in his training sessions.
Jesse attended North Carolina State University, after which he worked in customer service environments ranging from multi-million dollar corporations to small businesses. In 2015, Jesse also finished a thru-hike of the Appalachian Trail, where he had a wonderful experience meeting new people and going new places.
He is excited to be traveling through the air instead of on foot these days, though he still enjoys hiking near his home in North Carolina.
Tim joined CTS in 2016 as an online technical trainer, and works remotely to train customers and build training materials. His experience with teaching people who are new to technology translates into a user-friendly experience for CTS customers.
Tim was born and raised in Virginia Beach, VA., and holds a bachelor of science degree in Business Management from UNC-Wilmington and Barton College. Before joining CTS, he worked as a community resource coordinator for a center for independent living, working with and for individuals with disabilities on social skills and how to use augmented and assistive technology to the best of their abilities.
Tim lives in Wilson, NC with his fiancé, Jennifer, and their dog, Scarlet, and enjoys fishing, boating, gardening, and watching the Redskins.
Grier joined CTS as an online technical trainer in 2017 and works remotely, training customers and building training materials.
Grier holds a bachelor of science degree in Criminal Justice with a minor in Sociology from Appalachian State University. Before joining CTS, he worked in both customer service and sales. Grier enjoys interacting with customers and building new relationships.
Grier lives in Las Vegas, NV with his wife and their dog. They enjoy hiking in the desert near their home, traveling, and watching sports. Grier has a life goal of visiting every Major League Baseball stadium.
James joined the CTS team in 2017 as a technical trainer, and excels at onboarding new customers online and on-site. With a background in legal studies and social services, he was driven to join the CTS team to integrate software training into his background.
James holds a degree in legal studies, and before joining the CTS team, he worked closely with Knoxville organizations and the Knox County Public Defender’s Community Law Office. He also contributes customer service expertise and generates growth strategies for the training department.
James lives in Knoxville, TN with his wife and their two cats. In their spare time, they enjoy traveling, engaging in community events, and spending time with family.
Paulette joined CTS in 2018 as an online and onsite technical trainer, bringing more than 25 years of experience in information technology.
Paulette grew up in the woods of Maine, but has since lived in Kansas, New York, and now Tennessee. She began her IT career in Wichita as a programmer/analyst at a mainframe data center, before transferring to upstate New York, where she was an operations analyst and applications developer.
In 2010, Paulette and her husband answered the call of wanderlust by living and working as an over-the-road truck driving team. They were accompanied by their cat, who traveled with them through all of the lower 48 states – often by napping on the dashboard in the sun.
Paulette lives in Knoxville, TN with her husband, Steve, and Paisan, the well-traveled cat. Together, they enjoy being with family, cooking, gardening, fishing, and exploring out-of-the-way places.
Mark Hamilton jointed CTS in 2018 as a technical trainer, training customers remotely and on-site.
Mark holds a BS in Journalism from the University of Tennessee, Knoxville, and pursued post-graduate studies in web & print design at East Tennessee State University. He has worked in the worlds of public access television, I.T., and web development, and worked for content creation agencies and software startups before joining CTS.
Mark lives in Knoxville, TN, where in his spare time he enjoys playing pool, and on occasion still pretends to enjoy maintaining and tinkering with Volkswagens and Audis.
Amie joined CTS in 2013 as the company’s finance director, and manages accounts receivable and payable, all aspects of payroll and human resources, provides backup customer phone support, and maintains customer files and administrative communications.
Amie is the administrative glue that binds CTS together. She brings a 25-year history of accounting, business administration, and sales with an array of industries, and is expertly knowledgeable about the administrative intricacies of small- to medium-sized businesses.
Amie’s precision and integrity exemplify CTS’s focus on strong customer relationships. Amie lives in North Carolina with her family and enjoys camping and fishing.
Kris joined CTS in 2017 as an administrative assistant. She works with the team in a number of ways and currently focuses on sales support, marketing, and social media planning. Before joining CTS, Kris worked as an intake specialist and clinical supervisor for an agency that provides staffing for people with disabilities.
Kris holds a bachelor of science degree in Special Education with a minor in Psychology from the University of North Carolina, Wilmington. She loves helping individuals with special needs and volunteers with her local Special Olympics teams.
Kris lives in Wilmington, NC and enjoys being a new mom. She loves music, travel, spending time with her family, and doing anything that involves water!
Quality Control Specialist
Eva joined CTS in 2016 as a quality control, marketing, and technical writing specialist. She works with each department to maintain document archives, training and marketing materials, and CTS’ website and social media presence.
Eva holds bachelor of science degrees in Communications from the University of Tennessee, Knoxville and Nursing from Western Carolina University. Her experience in healthcare and communications gives her a unique perspective on building B2B and customer relationships.
Before joining CTS, Eva worked as a travel nurse, a writer and journalist, and a sailing deckhand. She currently lives in Knoxville, TN, and enjoys volunteering, gardening, rockhounding, playing bluegrass music, and spending time with her family.