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In the world of transit dispatch and operation, organizations and agencies are increasingly relying on complex software to get the job done. This makes choosing the right software more critical than ever. While important elements like quality customer service should play a central part in deciding which program… Read More
For public-facing industries like transportation services, good customer service makes a tremendous difference in loyalty and therefore ridership numbers. Whether the transit company is a small NEMT operation or a larger public organization, there are essential quality customer service traits that all transit agencies should consider to be pillars… Read More
The popularity of microtransit in general, especially non-emergency medical transportation (NEMT), has continued to grow with America’s aging population alongside exciting advances in technology. With this growth comes new financial opportunities to enter the field or upgrade an existing fleet. Although private funding does exist--mostly in the form of… Read More
Non-Emergency Medical Transportation (NEMT) is a steadily-growing part of America’s transportation economy, especially as the Baby Boomer generation ages. Today, the world of NEMT is also changing rapidly as emerging technologies open new ways to connect riders and providers. If you’re thinking of capitalizing on this wave, it’s important to… Read More
Across America, NEMT providers are dealing with rising costs and complexity of operations for a variety of reasons. This means that picking the right NEMT software has never been more crucial. With so many software companies competing for your transit agency’s business, one good place to figure out which… Read More
As new technologies emerge and massive demographic shifts hit the American transit system at the same time, change is certainly in the air for providers. To keep up with an evolving market, it’s time for all paratransit providers to consider upgrading the software they use to dispatch and manage… Read More
Microtransit has been a buzzword in American transportation for several years, but what exactly does it mean? Microtransit is a “demand-responsive” form of transit with multi-person vehicles like minibusses. Essentially, this means that microtransit is a way to transport people that falls somewhere in the middle between on-demand rideshare… Read More
April is upon is and spring is officially here! This month, we’d like to recognize Healthy Start Medical Transportation out of Wilson, NC for their continued effort to provide better transit services to the citizens of Eastern North Carolina. Healthy Start is a privately owned, non-emergency medical and… Read More
Recently, I have become concerned with my parents and their impending inability to drive. I fear this day will come soon. When it does, they will not want to depend on family and friends for transportation; they want to go out at their leisure and relying on loved ones will only… Read More
November is the month to give thanks! It is also the month that we recognize and pay tribute to our United States military veterans. For this month’s customer spotlight series, we’re thankful for Navarre Corporation, a veteran owned and employed NEMT provider, and we’re… Read More
Fall is officially here, which means pumpkins, cool air and bonfires. It also means we’re excited to bring you another installment from our customer spotlight series. This month we’d like to highlight the important work that Community Concepts, Inc. is doing in Maine. Since 1965, Community Concepts, Inc. has… Read More
This one’s a no-brainer: as a non-emergency medical transportation (NEMT) provider, you grow your business by increasing your daily trip count. This rapidly evolving industry includes more avenues than ever to accomplish this task; in years past, you had to put on your sales hat and go door-to-door to agencies… Read More
August is rolling right along, and before long, summer will be coming to an end. In the meantime, we’ve got another awesome customer to tell you about! Our August customer spotlight is South East Area Transit (SEAT) in Ohio, whom we want to recognize for the… Read More
In true summer fashion, July is flying by at warp speed! But, with this new month comes a new opportunity to showcase another one of our awesome customers and the great work they’re doing in their community. This month, we’re highlighting Rides Mass Transit District for the exceptional services they… Read More
A new month is upon us, and we want to showcase another one of our amazing customers and the incredible work they do. For the month of June, we're highlighting the Crisis Center of Tampa Bay for their crucial work providing services to ensure that no one in their community… Read More
We're starting a new campaign to showcase our amazing customers and the good they're doing in their communities! This month, we're highlighting Wave Transit in Wilmington, NC, for their outstanding efforts toward a sustainable future and healthy transit. Since their inception in 2004, Wave has grown tremendously. Their Breathe Easy… Read More
There are multiple NEMT & paratransit software options When it comes to choosing a software platform for your paratransit and NEMT operation, there are several critical factors to consider and multiple software providers to choose from. The process of evaluating vendors, important features, billing, and training can quickly become overwhelming.If… Read More
This week finds North America reeling from record-breaking cold temperatures, but for many, we still need to get from place to place. Whether you’re driving for a transit operation or heading down the street to the grocery store, it’s crucial to be prepared for cold temperatures and inclement conditions. Read More
It can be easy for a lot of people to feel “too busy” for philanthropy, between traveling for holidays with family, shopping for gifts, and making endless batches of cookies—but that’s exactly what this season calls for! As many of us enjoy relaxation and abundance during the holidays, the movement… Read More
It’s National Health Center Week! As big fans of supporting healthy people and communities (we DO spend our days figuring out how to get people from point A to point B) we’d like to highlight and recognize one of our customers, Piedmont Health Services, Inc. According to the National Association… Read More
Take care of your car, and your car will take care of you. Transit professionals are likely more aware of vehicle maintenance than most people—after all, vehicles are your bread and butter. But even so, life gets in the way sometimes, and it can be easy to let… Read More
As Great Outdoors Month comes to an end, the members of the CTS Software team have been reflecting on the kinds of things they like to do outside (especially in the summer, when the central Atlantic waters are warm, and our eastern mountains are cool and green.) We’re a bunch of outdoorsy people! Particularly, we want to highlight the accomplishments of Jesse Ellis and Bryan Foster, who exemplify what it means to get outside and seize the day. They’ve got inspirational stories to tell! Read More
Definitions - 6/6/2017 Like most industries, transit serves its members a big bowl of alphabet soup on the daily: IVR, AVL, GPS, MDT, ATMS, TNC, ROAP, JARC, RTS, NEMT, CTAA—it can be a challenge to keep them all straight. Not to mention the never-ending stream of buzzwords, esoteric terms,… Read More
CTS Software has roots as far back as 1982, when our founder, Huck Venters, managed several small transportation properties in North Carolina as Community Transit Systems (CTS). During the early days, software wasn’t an option—not just for us in the transit industry, but for everyone! If you can’t remember, try… Read More
