DispatchBot is Now Part of TripMaster, Providing More Services, Features to NEMT and Paratransit Operators

DispatchBot is now part of TripMaster, powered by CTS Software. Together, this new partnership will give non-emergency medical transportation (NEMT) and paratransit companies access to customizable NEMT software that can be tailored to meet the functionality and pricing needs of fleets from one vehicle to 500.    What is DispatchBot? Similar… Read More

Case Study: Person Area Transportation System (PATS)

The Challenge In May 2020, cyber-attackers targeted Person County government, located in Roxboro, NC, with ransomware.  Government officials became aware of the incident on the night of Saturday, May 30, 2020, and the county’s IT department implemented mitigation and containment protocols, while working to rapidly enable recovery. The team also… Read More

Customer Spotlight : Allendale COA (South Carolina)

We truly have some amazing customers and we are so thankful for each one of them! This month, we’re excited to spotlight the outstanding (and award-winning) work of Allendale County Office on Aging, in South Carolina.  The Allendale County Office on Aging provides programs and services at the senior… Read More

The Difference Between TNC's and Public/Private Transit Providers

If you’re looking to enter the field or expand operations as a NEMT provider, it’s important to keep up with industry changes and trends. Besides making sure you’ve chosen the best software and your drivers are providing the best customer service, you need to understand the biggest… Read More

April Customer Spotlight: Healthy Start Medical Transport (Wilson, NC)

April is upon is and spring is officially here! This month, we’d like to recognize Healthy Start Medical Transportation out of Wilson, NC for their continued effort to provide better transit services to the citizens of Eastern North Carolina. Healthy Start is a privately owned, non-emergency medical and… Read More

The Search for Alternative Transportation for the Elderly

Recently, I have become concerned with my parents and their impending inability to drive. I fear this day will come soon. When it does, they will not want to depend on family and friends for transportation; they want to go out at their leisure and relying on loved ones will only… Read More

November Customer Spotlight: Navarre Corporation

  November is the month to give thanks! It is also the month that we recognize and pay tribute to our United States military veterans. For this month’s customer spotlight series, we’re thankful for Navarre Corporation, a veteran owned and employed NEMT provider, and we’re… Read More

September / October Customer Spotlight: Community Concepts

Fall is officially here, which means pumpkins, cool air and bonfires. It also means we’re excited to bring you another installment from our customer spotlight series. This month we’d like to highlight the important work that Community Concepts, Inc.​ is doing in Maine. Since 1965, Community Concepts, Inc. has… Read More

Transportation networks: new avenues for NEMT growth

This one’s a no-brainer: as a non-emergency medical transportation (NEMT) provider, you grow your business by increasing your daily trip count. This rapidly evolving industry includes more avenues than ever to accomplish this task; in years past, you had to put on your sales hat and go door-to-door to agencies… Read More

August: SEAT - Ohio

August is rolling right along, and before long, summer will be coming to an end. In the meantime, we’ve got another awesome customer to tell you about! Our August customer spotlight is South East Area Transit (SEAT) in Ohio, whom we want to recognize for the… Read More

July: Ride Mass Transit District - Illinois

In true summer fashion, July is flying by at warp speed! But, with this new month comes a new opportunity to showcase another one of our awesome customers and the great work they’re doing in their community. This month, we’re highlighting Rides Mass Transit District​ for the exceptional services they… Read More

June: Crisis Center of Tampa Bay - Florida

A new month is upon us, and we want to showcase another one of our amazing customers and the incredible work they do. For the month of June, we're highlighting the Crisis Center of Tampa Bay​ for their crucial work providing services to ensure that no one in their community… Read More

May: WAVE Transit ILM - North Carolina

We're starting a new campaign to showcase our amazing customers and the good they're doing in their communities! This month, we're highlighting Wave Transit in Wilmington, NC, for their outstanding efforts toward a sustainable future and healthy transit. Since their inception in 2004, Wave has grown tremendously. Their Breathe Easy… Read More

TripMaster vs. RouteMatch: Choosing the best NEMT and paratransit software for your organization

There are multiple NEMT & paratransit software options When it comes to choosing a software platform for your paratransit and NEMT operation, there are several critical factors to consider and multiple software providers to choose from. The process of evaluating vendors, important features, billing, and training can quickly become overwhelming.If… Read More