TripMaster Case Study: WelbeHealth

About WelbeHealth

WelbeHealth provides full-service healthcare and personalized support to help seniors age well at home and in their community. Their Program of All-Inclusive Care for the Elderly (PACE) meets the changing needs of seniors, often at no cost. WelbeHealth operates a fleet of 200 vehicles, completing approximately 9,000 trips annually. WelbeHealth is committed to improving quality of life through reliable and efficient services.

Challenges Before TripMaster

Before TripMaster, WelbeHealth managed its transportation manually using Excel. This system made route optimization, KPI tracking, and load balancing inefficient and time-consuming. Urban traffic, rural complexities, and the lack of automated tools further compounded the difficulty of meeting participants’ needs.Reporting was very time consuming and inaccurate.

Why TripMaster Was Chosen

WelbeHealth selected TripMaster for its tailored solutions and ability to meet their specific needs. TripMaster improved transportation reliability, integrated seamlessly with compliance frameworks, and supported the organization’s goal of enhancing participant care. 

Implementation Experience

The platform’s user-friendly design enabled staff to quickly adapt, while the ParaScope app proved straightforward for drivers, even those initially resistant to new technology. Comprehensive training and responsive real-time support ensured a smooth transition.

The TripView Camera solution has been a lifesaver and protects our employees and participants.”

Results and Impact

Since returning to TripMaster, Chatham Transit has achieved:

• Efficiency Gains: Automated scheduling and dispatching reduced manual processes and enhanced participant experiences.
• Growth without Sacrificing Performance: The organization grew from three centers with 20 vehicles to 12 centers across four states with over 200 vehicles. They now consistently maintain an average of 2.53 riders per hour per vehicle, which is well above the industry average.
• Vehicle Maintenance to Maximize Costly Assets: Preventative tools have extended vehicle ifespan and minimized downtime.
• Safety Enhancements and Liability Protection: The camera solution has mitigated liability, protected staff and participants, and resolved incident disputes. There have been at least 4 instances the TripView camera system has proved their drivers were not at fault.

Support is outstanding!! If I put in a ticket I get a response within an hour and know that if I need to speak with someone on the phone I'll get an answer when I call.”

Ongoing Support and Future Plans

WelbeHealth continues to benefit from TripMaster’s exceptional support and seamless EHR integration. Rogelio Rodriguez, Director of Transportation, rates TripMaster a 9 out of 10, citing its critical role in WelbeHealth’s success. The organization plans to install additional cameras and utilize advanced data analysis tools to support ongoing growth and optimize participant care.

TripMaster is lightyears ahead when it comes to communication, professionalism and being able to accommodate our needs.”