If you’re looking to start an NEMT or paratransit business, you’ve probably already read about everything from marketing strategies to customer service tips. Getting contracts is an important part of starting and...

If you’re looking to start an NEMT or paratransit business, you’ve probably already read about everything from marketing strategies to customer service tips. Getting contracts is an important part of starting and growing your business. Make sure you’re ready with this article, then it’s time to start putting yourself out there.
There are important differences between public and private funding; if you’ve chosen to opt for the public route, one great source of potential relationships (and contracts!) is regional transit conferences.
At these conferences, you can accomplish several things. First, you can get a good idea about the economic and political landscape shaping funding opportunties in your specific area. Perhaps more importantly, these conferences are a great way to get your name out there by meeting face-to-face with decisionmakers in the industry. Finally, conferences are a great place to learn about changes and trends in public transit, safety, and new technologies.
It goes without saying, but a professional appearance is always important. Besides dressing to impress, you should also have professional-looking business cards and a good website.
If you’re looking to expand your business and have already been operating, it’s your job to know the ins and outs of your fleet’s operations. This means you have memorized important statistics like your on-time performance rate, and are ready to answer questions about everything from whether your drivers are certified by a 3rd party to what kind of software you’re using to dispatch rides and what capabilities it has.
Conferences aren’t the only way to get access to potential business partners and learn more about the industry. Visit your local transit agency’s website to get an idea of when public hearings are happening, find contact information, and sometimes even get information about bidding for available contracts.
It’s said that fortune favors the bold, and starting a new NEMT/paratransit business is no different. Whether it’s at a conference or through an email, don’t be afraid to approach potential transit partners. Simply make sure that you’re ready to be as competitive as possible for contracts by having a href=”truth about switching software”>the right dispatch software</a>, well-trained drivers, and clean, reliable, ADA-compliant vehicles.
West Virginia Public Transit Association Annual Conference
Roanoke, WV
FTA State Programs Meeting/State Public Transportation Partnerships Conference
Washington, DC
Washington State Transportation Association Annual Conference
SeaTac, WA
Kansas City, MO
2019 Florida Public Transportation Association Annual Conference
Orlando, FL
2019 Illinois Public Transportation Association Fall Conference
Rosemont, IL
Colorado Association of Transit Agencies/Colorado DOT Fall Transit Conference and EXPO
Location TBD
Tennessee Public Transportation Association – Roadeo, Conference and EXPO
Chattanooga, TN
New York Public Transit Association Fall Conference & Expo
Tarrytown, NY
California Transit Association Annual Conference
Monterey, CA