From Then to Now: The Evolution of Non-Emergency Medical Transportation (NEMT) Services and Software

Non-emergency medical transportation (NEMT) plays a vital role in providing non-emergency transportation for qualifying individuals so they can get to medical and related appointments, thereby increasing the quality of life for citizens and communities.

According to a number of studies, lack of transportation has long been a barrier for healthcare access, especially for people who are disabled, elderly, and low-income.

To break down these barriers and help these individuals get access to necessary medical care, federal Medicaid regulations mandate that states ensure these individuals have access to transportation to get them to and from medical providers. 

While coverage benefits vary from state-to-state, for many individuals, Medicaid covers costs of NEMT services, which are often billed through and reimbursed to NEMT service providers.

NEMT scheduling software plays an important role in this critical service delivery.

From its roots to funding and the ever-changing influence of technology on the industry, let’s take a deeper dive into the evolution of NEMT services and software and what that means for service providers today and in the industry’s future.

NEMT: What It Is and What It Does

Who pays for non-emergency medical transportation?

While Medicaid may cover NEMT transportation for low-income individuals, the disabled, and the elderly, there is not a mandate that requires private insurance companies to cover NEMT services.

Private insurance covers emergency ambulance transportation, but when it comes to non-emergency medical transportation, each plan should outline what it covers (if anything) in a subscriber’s insurance plan.

For individuals without health insurance and who do not qualify for Medicaid coverage, NEMT services are still an option.

In general, NEMT operators can provide transportation on a pay-as-you-go basis for those without coverage. Those fees often include a flat rate for pickup, additional costs for each mile driven, and other necessary fees to cover expenses related to whether or not the rider needs another person to ride along for help and support, as well as covering transporting oxygen or other related medical devices.

Who qualifies for Medicaid-supported NEMT services?

NEMT services are available for individuals who have a physical or mental disability, the elderly, low-income individuals, those who are not able to travel alone, as well as qualifying individuals who don’t have a vehicle or do not have a valid driver’s license.

What is NEMT transportation?

NEMT includes a wide range of ambulatory options, as long as the person needing transportation does not require emergency services.

While NEMT is always evolving, some of the most common transportation options today include personal vehicles (for example vehicles owned by Medicaid-covered individuals, their family, or friends), taxi trips, public transportation, ride-share services or transportation network companies (TNCs) such as Uber or Lyft, wheelchair supported vans, buses for groups or multiple individuals, and private vehicles used directly by NEMT service providers.

What types of appointments can a person go to using NEMT transportation?

It’s important to note again that NEMT does not cover emergency situations; however, it is available for other health services.

Here are  some examples:

  • Routine visits to the doctor’s office
  • Visits to a mental health provider
  • Transportation to and a ride back home for outpatient services or other non-emergency medical procedures
  • Follow-up medical appointments
  • Routine errands, for example, getting a prescription filled or stopping for groceries after an appointment

What is the NEMT Medicaid benefit?

NEMT is federally regulated, but benefits vary from state-to-state. NEMT services are authorized by 42 CFR 440.170.

In most cases, for Medicaid to cover a NEMT trip, the appointment or service must be validated as necessary. Some states require pre-authorization before trips can be scheduled and paid for. Some states charge co-payments for riders. Some states limit the number of trips beneficiaries can take within specific time frames, for example, during a calendar year.

The financial picture for NEMT

Many states use a variety of NEMT service providers to meet community needs. It’s up to state government discretion to determine which models to adopt.

Some states establish contracts with managed care plans for NEMT services. Others use a fee-for-service model, and many work directly with transportation brokers to manage NEMT services and benefits.

What’s a NEMT broker and what do they do?

Transportation brokers play important roles in the NEMT industry. Many states use private brokers to handle NEMT services, although some states use brokers managed by a state agency or nonprofit.

Broker relationships help states better manage NEMT coverage by ensuring rides taken are appropriate for Medicaid coverage, thereby decreasing fraud, misuse, and potential waste.

State Medical Agencies (SMAs) also have leeway in how they pay brokers for their services. Some choose a capitated payment model, while others the fee-for-service model.

These brokers help connect NEMT service providers with riders who need services. 

There are a variety of NEMT broker types—some serve the entire nation; others serve regions or specific states.

Here are several national NEMT brokers:

  • LogistiCare, the largest NEMT broker in the U.S.
  • EpicMD has operations in every state
  • OneCall serves national and international needs for everything from NEMT to air ambulances
  • MTM serves most of the U.S.
  • AMR, a nationwide company that focuses on emergency medical transport, offers the Access2Care program for NEMT in many states

Want to know more about NEMT brokers that may offer coverage for your community? Check out this blog for a more comprehensive list, including regional and state brokers.

What is the average cost of non-emergency medical transportation?

In general, providers can apply a standardized calculation to determine the cost of an NEMT trip. 

The calculation looks like this:

 [Pick-up fee] + [fee for mileage between start point and destination] + [other fees, for example extra staff or specialized care]

Transportation costs are influenced by a variety of other factors and vary from state-to-state, as well as from provider-to-provider.

NEMT as a Business

If you’re considering becoming a NEMT service provider, you should know the industry is much broader than just getting vehicles and picking up and dropping off riders. 

Here are a few things to consider if you’re thinking about starting your own NEMT business:

What should I know about starting a NEMT service?

For many people starting out in NEMT, they don’t want to put their cart before their horse, so the first thing they do is go out and secure vehicles and then drivers for their fleet.

While your drivers and vehicles are critical for operations, they may not be the best starting point for your new business.

Instead of starting with vehicles, first, find your riders to determine if there is a need in the market for your services.

Contracts first, vehicles second

Obtaining contracts with a fleet of zero vehicles may be difficult, but it is the most cost-effective approach when starting out. We mentioned brokerage services earlier. They’re definitely a great place to start. Some of them have detailed application processes you must complete before they’ll consider you for rides, so start there and see if you get approved and can begin building those relationships.

In addition to working with a broker, you can also secure smaller contracts for your region by working directly with agencies and facilities in your community.  

For example, maybe your area has several assisted-living facilities that need to provide NEMT services for residents. Build relationships with these agencies and secure contracts to build your services.

Once you’ve secured contracts for services, now it’s time to build your fleet.

Building your fleet

With contracts under your belt, you can better determine how many vehicles you actually need to get started—thereby possibly saving you time and lots of money.

From this point, you can plan to build your fleet with more vehicles and drivers over time as you bring in more riders and secure more NEMT contracts.

As you get into NEMT, you’ll hear a lot about on-time performance (OTP), which is an important part of providing Americans with Disabilities Act (ADA) transportation. Your fleet and driver performance (as well as your NEMT scheduling software, which we’ll discuss later) will affect your OTP, so be sure to plan accordingly as your company grows.

Hiring drivers

Skilled and trained drivers will be vital to your non-emergency medical transportation business.

Driver certification requirements vary by state but seek out and utilize NEMT driver certification training for everyone on your team. Certifications build confidence that your drivers know how to transport your riders safely, from handling oxygen tanks and medical equipment to mobility equipment and operating tools such as wheelchair lifts.

Build your business

Building a NEMT business is not unlike other business start-ups. You’ll need a business plan, goals, priorities, objectives, and a budget.

Don’t forget how important it is to market your business to the community you serve. Hiring a marketing professional or working with a marketing agency can ensure you’re in front of the right people at the right time.

You’ll also want to ensure you have a website where people can find you and get all of the important information about your services including locations, contact information, and an outline of services and fees.

We’re living in an interconnected world, and many of your riders will already use social media to stay connected with friends and family, so don’t forget about the value of building a presence on some of the most popular platforms, for example, Facebook.

Support your operations with the right tech

When you start out small, it may seem easier to manage your operations with the programs you already use daily, such as word processing programs or spreadsheets. Sure, they might work, but as your business grows, you’ll struggle to keep up and run the risk of errors that can potentially cost you contracts and even your business.

Start out ahead of the game with a NEMT scheduling software solution like TripMaster. NEMT software can help you achieve maximum efficiencies for your non-emergency medical and paratransit services.

A quality NEMT scheduling software should enable you to:

  • Integrate all of your key business operations in one platform for complete visibility and operational insight
  • Automate scheduling
  • Manage reservations
  • Manage your fleet and drivers
  • Automate mapping and routes
  • Real-time tracking of your fleet and make instant trip adjustments
  • Quickly and instantly communicate with your drivers
  • Facilitate quick and accurate billing and reports
  • Integrate riders from your brokers
  • Help your riders quickly and easily schedule trips
  • Facilitate quick and accurate bills and payments

What are some best practices for operating a NEMT business?

If you’re thinking about starting your own NEMT business, we’ve compiled some best practices you can adopt to make the most of your services, improve efficiencies, and keep your riders and employees happy as your business grows and changes over time.

  • Educate yourself (and your employees) about local, state, and federal requirements for NEMT services, including industry care standards and regulatory and compliance mandates.
  • Understand which types of services are and are not covered by NEMT.
  • Educate yourself about the complexities of the NEMT market.
  • Create and constantly evaluate policies and procedures for all of your business operations to ensure you’re not only meeting your own goals and standards, but you’re adhering to all regulatory and compliance obligations and can meet or exceed internal and external audits for performance, safety, data privacy, and other mandates.
  • Explore funding options.
  • Secure a variety of contracts with diverse facilities and brokers to maintain and grow your rider base.
  • Invest in safe, reliable vehicles that are ADA compliant.
  • Maintain regular maintenance on your vehicles, including ensuring they are always clean, safe, and reflect well on your company.
  • Consider using NEMT software to monitor your fleet maintenance schedules and vehicle performance, including real-time vehicle location.
  • Hire trusted, certified, professional drivers. Remember, drivers, are the face of your organization. They’ll build important relationships with your riders that will influence whether or not you have repeat customers. Friendly, courteous, trained drivers are among your most valuable resources.
  • Adopt training and evaluation processes for all your drivers, and don’t forget routine alcohol and drug testing, as well as performance reviews and customer feedback evaluations.
  • Market yourself with a goal-specific, measurable, ROI marketing plan, including developing and maintaining a user-friendly, informative website and an engaging social media presence.
  • Focus on exceptional customer service. We mentioned how drivers are the face of your company, but great customer service doesn’t begin and end with your drivers. Offer rider-friendly services such as online scheduling from mobile devices and computers, friendly and trained call-takers and dispatchers, simple electronic payments, rider ticketing, and accurate billing services.
  • Say no to spreadsheets and instead invest in NEMT scheduling and dispatch software to help you manage operational efficiencies and give you clear visibility (like dashboards and reports) so you can see how well your operations perform at any given time and then use those evaluations to find performance gaps, resolve issues, and mature your business as it grows over time.

What’s the difference between public and private NEMT transit operators?

NEMT service providers are as varied as state NEMT oversight. Some NEMT service providers are private companies; others are public service providers.

Traditionally, medical-specific transportation providers, public transit, and taxi companies competed for the NEMT market share; however, today, ride-share transportation services such as Uber and Lyft, are edging their way into the market. In NEMT, these providers are generally referred to as transportation network companies or TNCs.

Similar to brokers we mentioned earlier, TNCs use virtual networks, in this case, ride-share scheduling apps, to connect transportation requests between riders and transportation providers, in this example, independent contractors, who use their own vehicles to deliver services.

While Uber and Lyft are common for general transportation, other TNCs, for example, RoundTrip and Ride Health, specialize specifically in NEMT services.

Medical-specific TNCs and private medical-transportation companies often offer a level of service that cannot be matched by these emerging TNCs. 

For example, NEMT-focused transportation providers use ADA-compliant vehicles and provide specialized training for staff for medical device usage as well as medical-related mobility support and assistance. 

This training often includes door-to-door service, ensuring each riders’ basic needs are supported from pick-up, while in-vehicle, to drop-off.

Public transportation providers, which are generally operated by local or regional authorities, offer some of these services as well, but maybe not as individualized as private NEMT providers. 

For example, while public transportation may offer ADA-compliant vehicles, they often operate on fixed routes. That means riders are picked up or dropped off at the nearest public transit stop and then must get from the nearest stop to the intended destination without additional support.

While the public transportation model may work well in highly populated areas, like larger cities, it is not always a viable option for smaller communities or rural areas. Public transportation also creates other challenges for individuals with mobility and certain health issues.

Conversely, private NEMT providers can offer riders door-to-door service, meaning the NEMT driver has the training to properly exit the vehicle and help the passenger get into and out of the vehicle, both at pick-up and again at drop-off at each location. 

Door-to-door service is not mandated for all paratransit operators, but many operators offer this service as part of normal operations and quality customer service.

Many private NEMT providers also offer additional stops along the same route in the same vehicle. For example, let’s say after your rider leaves a medical appointment, the person needs to make a pre-scheduled stop at a pharmacy to get a prescription filled, as well as go to the grocery store for basic needs, before returning to the drop-off location.

While private NEMT operators still dominate the market, there is a growing need for and benefits of public-private NEMT partnerships to help serve more community needs.

Where do I find funding sources for my NEMT business?

While rider fees, like Medicaid reimbursements for services, fuel many NEMT operations, funding sources for NEMT operations are vast and sometimes complicated.

In general, NEMT operators can access both public and private funding.

Private funding is limited but is available as start-up capital to help NEMT operations get up and running, whereas public funding often helps sustain NEMT business both short and long term.

Some examples of public funding include grants and other sources from local, state, and federal governments (like Medicaid), but also grants, some of which are earmarked for transportation or NEMT.

Most grants have eligibility requirements as well as reporting mandates that outline how the funds may or may not be used. The challenging part of securing grant funding is the time and effort involved in researching grant availability, understanding requirements, and fine-tuning applications, so be sure to do your research before you begin.

Where can I begin searching for NEMT funding grants?

In addition to state funding sources, the Government Accountability Office (GAO) indicates there are 42 programs through six federal departments that offer NEMT funding resources.

The Federal Transit Association is a good place to begin NEMT grant research. 

The FTA oversees the United States’ public transportation network and also offers NEMT and other transit providers opportunities for funding from two primary sources: Section 5310 and Section 5311.

Section 5310 specializes in funding mobility services that benefit seniors and people with disabilities. Section 5311 focuses on grants that provide transportation services for rural areas.

What is Section 5310 funding and how can I use it for NEMT services?

Section 5310 funding through the FTA helps ensure communities meet transportation needs for people with disabilities and seniors.

Also known as Enhanced Mobility of Seniors & Individuals with Disabilities, public or independent transit operators can apply for funding to better meet transportation needs for these specific groups, particularly in areas where there isn’t sufficient public transportation or where public transportation is not available.

Section 5310 primary recipients are usually state agencies, such as a state’s department of transportation, but in larger areas, a state’s governor may choose a direct recipient.

Section 5310 subrecipients can include other state or local government agencies, nonprofits, and public transportation providers that get funding indirectly through the primary recipient.

Unlike Section 5311, which is earmarked exclusively for public transportation initiatives in rural areas, 5310 funding can be used in all areas—rural, small urban areas, and large-urban.

As a NEMT or paratransit provider, 5310 grants can be used for administrative needs, operating expenses, and capital investments.

For example, you can use funds to purchase vehicles or to upfit or retrofit existing vehicles for ADA compliance. 

Some other ways 5310 funds can be used include:

  • Meeting needs of seniors and people with disabilities in areas where public transport is not available or not sufficient
  • Helping projects exceed ADA requirements
  • Improving access to fix-route services while decreasing the need for similar paratransit services

What is Section 5311 funding and how can it benefit NEMT?

Section 5311 funding is referred to as Formula Grants for Rural Access. This funding targets areas within the U.S. where less densely populated areas result in no or limited access to public transportation. This generally applies to geographical areas with less than 50,000 people.

Section 5311 recipients are typically state governments or federally-recognized Indian tribes. 

Subrecipients can include public transit agencies, nonprofits, state agencies, and local government agencies—as long as they are dedicated to filling gaps within existing public transportation needs and services.

NEMT providers can use 5311 funding to bridge gaps in localized public transportation needs, for example, transportation planning, capital improvements, job access, operational needs, and reverse-commute projects in rural areas that serve populations less than 50,000 people. Funds can also be used to:

  • Maintain existing transportation services
  • Enhance access to healthcare, education, jobs, shopping, recreation, and public services
  • Develop, improve, and maintain public transportation
  • Coordinate programs and services
  • Provide financial assistance for mobility services for low-income people, people with disabilities, and seniors
  • Offer more transportation options, including bus services
  • Support private transportation options for rural public transportation

NEMT Scheduling Software

What is NEMT software and what does it do?

Emergency Medical Services (EMS) software is a growing market for NEMT.

By 2024, the EMS software market is expected to reach $373 million. NEMT software is part of this EMS software growth. The market is fueled by an increasing dependency on NEMT to help healthcare agencies with accountability for patient flow mandates in the U.S. health system.

NEMT software includes a variety of services but generally unifies rider contact information and related details, reservations, scheduling, dispatch, billing, and reporting in a single platform that improves overall operational efficiencies and gives agencies comprehensive visibility into operations.

How has NEMT technology changed and what impact will it have on the industry’s future?

The early days of NEMT service were paper-based and people-resource heavy.

Most NEMT fleets had limited in-vehicle technology, which usually consisted of bulky, expensive-to-purchase hardware. Those in-vehicle units averaged about $5,000 per terminal, which didn’t include the additional fees for installation, upkeep, or cellular service to operate them.

In those days, few operations had financial resources to equip their fleets with technology, but the emergence of smartphones and tablets—which come out of the box with cameras and GPS systems—changed everything.

The current and emerging digital landscapes now mean all operations—no matter how large or small—have the resources to improve operational efficiencies with NEMT technology and software—without having to purchase additional hardware or pay for expensive installations and upkeep.

The evolution and adoption of technology in recent years means NEMT operators can finally say goodbye to paper manifests and cumbersome spreadsheets and instead manage operations in a single, easy-to-use platform that gives near real-time visibility into all operations—from ride scheduling to upcoming trips, from vehicles in route, to completed trips, billing and payments.

Mobile applications like ParaScope support NEMT providers with real-time communication and data-sharing between the back office, dispatchers, drivers, and vehicles, ultimately ensuring more efficient services and operational cost-savings.

What are some benefits of using NEMT scheduling software?

Here are several benefits of NEMT software:

  • The ability to deliver more services with fewer errors and improved customer satisfaction
  • Communicate easily with your drivers and teams
  • Schedule trips faster and more efficiently with online rider portals
  • Digital fees and fare collections
  • Decreased opportunities for financial mishandling or fraud
  • Electronic signature capture for riders to complete transactions
  • Improved route efficiencies
  • Real-time, GPS-based fleet monitoring
  • Operational cost savings including improved process efficiencies and decreased labor costs
  • Improved on-time performance
  • Serve more riders more efficiently
  • Decreased workloads for staff
  • Fewer missed appointments for riders
  • Help decrease overall healthcare industry expenses related to missed appointments and declining health
  • Eliminate long wait times for riders
  • More efficient routes with automating mapping
  • Automated voice and text reminders
  • Integrated voice response systems
  • Improved customer experiences and increased satisfaction
  • More accurate pick-up and drop-off windows
  • Auto-generated reports
  • Auto-generated, accurate billing and faster payment processing
  • Standardized processes and workflows, with decreased opportunities for human errors

What is TripMaster NEMT software and what does it do?

More than 30 years ago, the CTS Software team got its start in non-emergency medical transportation (NEMT) and paratransit services by providing American Disability Act (ADA) compliant transportation to counties throughout the Southeast.

As the company grew and more people relied on its services, the team quickly discovered a gap in technology for NEMT and paratransit services.

Because there wasn’t a widely used and trusted NEMT software platform, much of the industry’s processes—trip-scheduling, routing, and fare-collections, for example–were manual, paper-based, time-consuming, and inefficient.

As a result, CTS shifted focus to transportation management technologies for NEMT and paratransit. It’s that expertise that sets TripMaster apart from other NEMT and paratransit software solutions.

TripMaster is an industry-leading NEMT and paratransit scheduling and dispatching software solution. It offers audit support, staff and vehicle resource management, cost control, payroll tracking, route management, statistical reporting, computer-assisted scheduling, electronic billing, and more—all within a single, user-friendly, cloud-based platform.

Does TripMaster integrate with other services, for example, trip brokers?

Yes. TripMaster integrates with numerous brokers including LogistiCare, MTM, Access2Care, and others.

How does TripMaster broker integration work?

Let’s take a look at TripMaster’s integration with LogistiCare as an example.

TripMaster has a long-standing partnership with LogistiCare, which includes testing and implementation of software integrations. The LogistiCare integration enables NEMT providers to schedule, track and bill LogistiCare trips through TripMaster.

With the click of a single button, each trip brokered through LogistiCare is visible within TripMaster. That includes billable mileage, a Level of Service (LOS) agreement, any cancelations or same-day add-ons, as well as other critical details related to each trip.

If LogistiCare modifies a trip, those changes are immediately visible within TripMaster.

TripMaster allows NEMT companies to manage each LogistiCare trip including direct mileage calculations (actual trip mileage compared to LogistiCare estimates) to ensure accurate payments.

When a driver completes a LogistiCare brokered trip, ParaScope collects electronic passenger signatures and documents mileage with pick-up and drop-off times. 

TripMaster then automatically uploads all necessary data into LogistiCare’s customer web portal so billing and payment can be processed quickly.

If you’d like more details on the TripMaster/LogistiCare integration, check out this blog: “TripMaster: Seamless Integration with LogistiCare for NEMT Scheduling, Trip Management, and Billing.”

Here are some of the other ways TripMaster integrates with brokers for improved services and accountability:

Want to know more about NEMT software with broker integration features? You can find out more here, including a great spotlight video about how the integrations work.

How do I select a NEMT software solution?

Regardless of the industry type, organizations often struggle with making software purchases. Historically, this has been a time-consuming, labor-intensive, and often expensive process.

And unfortunately, for many companies, these long, drawn-out processes are not always successful. That can be fueled by improper product evaluations, drawn-out implementation processes, missed scope of work, or little-to-no product usage once set up.

But adoption and implementation of NEMT software don’t have to be like that. 

With careful planning and foresight, you can quickly select the best NEMT scheduling and dispatch software for your organization, take it for a spin, fine-tune it for your operations, and put it quickly to use, instantly saving you time, money, and resources.

Here’s how:

Cloud-based solutions

First, consider choosing a cloud-based NEMT software solution. This will speed up set-up and implementation processes and require less financial commitment than adopting a specialized, on-premises solution with additional hardware and other requirements.   

Cloud-based solutions offer other important benefits including flexibility and scalability as your organization changes and grows.

Work with a company you trust

Implementing NEMT software can be easy, but it doesn’t mean it’s just a swipe-your-credit-card-and-start-working process. 

When evaluating NEMT software, take the time to get to know the sales and customer support teams. Choose a NEMT software provider that will work beside you, ensuring your solution meets your needs and will help you every step of the way from product selection to installation, implementation, and follow-up support.

Focus on customer service

When your product is in place and your teams are using it, you’ll want to know you have support in case you encounter any stumbling blocks. Select a software provider who comes with customer endorsements and recommendations. 

Read reviews and solicit feedback from existing customers. How does that company handle support requests? Is someone available day or night to help you with your needs? Does the company provide effective training and support as the product changes and improves?

Quality customer service from your provider means you can have more confidence that you’re providing better service for your riders because you’ll have less downtime and more efficiency.

Features you need, not bells and whistles that get in the way

NEMT scheduling software is more than just dispatching. Here are a few features you may find valuable: mobile applications, real-time vehicle tracking, online ride scheduling from a variety of device types, integrations with your other operational software and applications, computer-generated, accurate routes and schedules, reporting tools and analytics, 24-7 customer service, routine product updates and improvements with little or no downtime.

Affordability

NEMT software providers have diverse fee schedules. Some require large sums of money up-front, as well as ongoing maintenance or service fees. Look for a solution provider who has clear, simplified pricing models.

Consider working with a vendor who offers pay-as-you-go pricing. That means you pay for the services you’re using when you’re using them, not large up-front fees for everything and then ongoing charges to keep it operational.

The pay-as-you-go model means you always know how much your product will cost and you don’t have to commit to a long-term contract or pay for everything in advance.

Vendors that stand behind the product

One final thing you may want to consider when seeking out a NEMT software provider is looking for a vendor that doesn’t hesitate to stand behind its product. At TripMaster, for example, new clients get a 90-day money-back guarantee.

You’ll get a live demo to see how TripMaster works, then the team will set up your database, train your staff on how the software works, and explain how they can get additional support and training. If after 90 days, TripMaster isn’t right for you, you can get a refund of your maintenance and support fees.

NEMT and the Future

By 2026, the healthcare transportation market could reach nearly $32 billion. It’s a fast-growing and much-needed industry.

As the market evolves and local, state and federal mandates change, NEMT service providers will need ways to innovate, grow ridership, improve services, and decrease expenses.

Medical transportation spending continues to increase year-over-year, with some estimates pointing to an annual Medical spend of at least $3 billion annually. However, at any given time, there are ongoing conversations at state and federal levels about how to decrease that spending, even with increased usage demands.

In one study into the role of preventative services and chronic condition management, NEMT services proved to play a cost-effective role in all cases. Basically, that means that for every dollar spent on NEMT, the quality of life for those patients increases in a way that justifies that extra cost.

In some cases, NEMT actually served as a cost-saving measure, meaning for every dollar spent on NEMT services, the total cost of healthcare spending decreased.

Fiscal responsibility, efficiencies, and accountability may have never been greater for the NEMT industry, and non-emergency medical transportation scheduling and dispatch software will play an important role in increasing efficiencies and decreasing expenses now and in the future.

From on-demand services to route optimization, successful NEMT providers won’t just purchase NEMT software, they’ll rely on it to manage day-to-day operations, and soon, with improved efficiencies and process automation, they’ll wonder how they ever did without it.

Are you ready to learn more about NEMT scheduling software? Contact TripMaster today to schedule a demo and see how it will forever change—and improve—how you run your NEMT business.

See for yourself why clients love TripMaster and can say: “It’s made everything more simple for everyone.”